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IT Leaders: Think like Business Leaders

“I don’t understand. Where is this cost coming from? Why are my costs X when they should be Y?” That’s probably a comment that’s boggling the minds of most business unit managers–if they haven’t already shared it outright. Business unit managers who don’t have accurate insight into their technology expenses are not only confused but also hindered in their ability […]


Fostering IT Innovation: What CFOs Need to Know

To say that CFOs are pressured to spur growth in the midst of a slow and still uncertain economy would be an understatement. As organizations continue to look for ways to tighten their budgets, their technology investments are often one of the first areas to undergo intense scrutiny. As a result, CFOs must figure out […]


IT Financial Accountability: It’s Everyone’s Job

“I’m so done with alignment. It’s not even part of the conversation anymore. IT and the business are in this together. Period.” We couldn’t have said it better ourselves. If you haven’t yet involved the full spectrum of stakeholders – from the CEO, CIO, and CFO to the IT leaders, business unit managers and even […]


Are IT and Business on the Same Page?

The mismatched roommates in The Odd Couple, Oscar & Felix, are a great example of two people making peace with one another’s differences. Oscar loved life yet struggled with carefree spending and cleanliness. Felix, on the other hand, was rather uptight and quick to judge. Although different, both had a positive effect on one another. You […]


Do You Know Where to Strategically Invest in Technology?

Today’s CIOs need to make better IT investment decisions. That’s a given. But, according to Hitachi Data System’s recent survey, 93% of the IT decision-makers surveyed do not know where to strategically invest in technology. What’s driving this disconnect between the need and the reality? A few reasons include: Current technology investments are based on […]


Are Your IT Budgeting Practices Stuck in a Time Warp?

The time of year when most departments, including IT, submit preliminary budget requests for 2016 is upon us. Are you prepared … or are your budgeting practices stuck in a time warp? The IT budgeting process faces many pressing demands, ranging from IT consumerization to new technologies. According to InformationWeek’s most recent IT Budget Outlook, stagnant IT budgeting strategies […]

TWEET shaped label on price tag

#TweetThis Technology Leaders Embrace Social Media

Social Media didn’t start with Facebook. Created in 1997, Six Degrees takes home the award for the first recognizable social media site. Six Degrees enabled users to create a profile and connect with other users. A couple years later the popularity of blogging and blogging sites exploded and the world of social media was never […]


2015 Market Guide for ITFM

ComSci was included as a representative vendor in Gartner’s recent report*, Market Guide for IT Financial Management Tools. Gartner evaluated the market definition, direction and analysis in addition to a list of representative vendors within this space. Key takeaways from the report include: Gartner’s ITFM market definition is as follows, “ITFM tools are IT-owned and […]

World of ITFM: Disruption & Innovation

Two hundred or so IT leaders and professionals gathered in beautiful Stone Mountain, GA last week for the 2015 World of IT Financial Management (ITFM). We were thrilled to be part of the exciting and relevant three-day conference that showcases best practices in asset and expense management, benchmarking, financial planning and reporting and performance management for today’s global […]

IT Financial Managment (ITFM) Tools

ComSci was included as an IT Financial Management (ITFM) Tools vendor in Gartner’s recent report*, “Hype Cycle for Governance, Risk and Compliance Technologies, 2015.” As the pressure continues to mount for IT to move beyond being a cost center and to transform into a strategic business partner, ITFM is more important than ever. Gartner confirmed […]

ITFM: The Definitive Guide

Market Definition In Gartner’s words*, “ITFM tools are IT-owned and managed financial tools that provide IT leaders with IT cost data and analytics to support strategic IT decision making, financial planning, budget justification, chargeback/showback and performance analytics, with strong benchmarking and measurement capabilities. These tools collect cost-related data and identify enterprise linkages to structured and […]

Too Good to be True?

You know that feeling. Something amazing just happened to you out of the blue. You’re happy, but all of a sudden, you become suspicious. It seems too good to be true. One of our relatively new customers, CN Rail, let us know a few months into our partnership that our initial pitch to them around […]

The CFO-CIO Relationship is More Important than Ever

“In today’s digital economy, the financial well-being of an enterprise is dependent on the health of the CFO-CIO relationship.” –          Julie Teigland, leader of the CFO program for EY’s Europe, Middle East, India and Africa (EMEIA) practice   EY recently conducted a global survey to more than 650 CIOs and financial leaders to better understand […]

ITFM from the Movies v. 2.0

“The following case study has been approved for appropriate audiences by fans of information technology cost transparency” blared from the projector and set the stage for last week’s Impact 2015 “IT Financial Management (ITFM) from the Movies” presentation. Have no fear, the edited version of the Motion Pictures Association of America’s bright green famous screenshot […]

Measure What Matters | Impact 2015

Mastermind Albert Einstein shared some wise words with us many moons ago, “Not everything that counts can be counted and not everything that can be counted counts.” Say that ten times fast without messing up (go ahead, I dare you…). After that tongue twister of a dare, start to think about the real meaning of […]

Measuring IT Value with Business Intelligence and Analytics

Jerry Maguire may have screamed “show me the money,” but as Bob Bracco (Upland’s Director of Customer Success for the ComSci Line of Business) states, IT leaders are shouting, “show me the data!” During Bob’s presentation of “Measuring IT Value with Business Intelligence (BI) and Analytics” at Upland’s Impact 2015 session, he explained how he has […]

De-emotionalizing IT

Have you heard the phrase “de-emotionalizing IT”? I’ve overheard it used by several IT leaders over the past few months. Intrigued by the phrase, I wanted to learn more. Before de-emotionalizing IT, technology leaders describe struggles with manual IT financial management processes. These manual processes take valuable time to execute, and due to the variability […]

The Right Way to do Chargeback

Do you need a better handle on your technology costs? Or do you want to better understand how technology products and services are consumed by internal business units in order to ensure they’re providing the most cost-effective and value-added services?  Better yet, do you want to transfer the accountability to those who are actually using […]

Voice of the Founder: Top CIO Strategic Priorities

Voice of the Founder: Top CIO Strategic Priorities

Guest Author: Robert “Bob” Svec, SVP and General Manager at Upland Software for the ComSci and PowerSteering product lines   The Wall Street Journal published the Top 5 CIO Strategic Priorities last month. What struck me most, based on my conversations with the CIOs we work with, was the theme of “delivering change through effective communication with […]

The Data Quality Dilemma – A Tried and True Approach 2

The Data Quality Dilemma – A Tried and True Approach

Guest Author: Mike Amato, Customer Success Manager Think about these two statements: “If we wait for the quality of data to improve, we’ll never get the project off the ground.” “If we proceed with poor quality data, we’ll never get the project implemented.” Sound familiar? While the statements are paraphrased, we’ve all had exposure to […]

BPaaS: Much More Powerful Than a 5-Letter Acronym

I recently sat down with the Head of Customer Success for Upland’s IT Financial Management product line, ComSci – Robert “Bob” Bracco. They say a picture is worth a thousand words, well, a front line to customers must be worth a million. Bob and his team are entrusted with empowering some of today’s leading organizations […]

What Can CIOs Do About Overzealous Vendors?

What Can CIOs Do About Overzealous Vendors?

Author: Brian Stedman Information Week recently touched on the “Reasons Tech Vendors Exaggerate.” This instantly caught my eye as it was not only compelling, but also an important issue for today’s leading technology executives. IT departments today often suffer from certain technology vendors who “overpromise” and “under-deliver” on either the product or its “capabilities, true […]

100 Most Social CIOs on Twitter 2015

Vala Afshar, Chief Marketing Officer at Extreme Networks and Social Media Expert, recently announced the latest list of the Top 100 Most Social #CIOs on Twitter. This diverse list of movers and shakers in the world of social media caught our eye. The list includes technology leaders from universities, government entities, Fortune 1,000 companies – and even the National Football […]

Are You Able to Predict?

Are You Able to Predict?

  Guest Author: Brian Stedman, Upland Software Spontaneity, unpredictability, extemporaneity are three words that could be used to describe my college days, recent vacations or maybe even what it’s like to play poker with me at the Bellagio. But those adjectives certainly shouldn’t be what describes your IT Department’s plans for 2015. When a new […]

3 Key Questions to Gauge IT Financial Management Success

  Guest Author: Mike Amato, Client Services Leader, Upland Software 1. What does it mean to be financially transparent with IT costs? Today more than ever, companies face greater pressure to improve the bottom line.  While tried and true methods have yielded the intended results, leading edge companies have initiated a variety of IT cost […]

Never Quit Video

  Ah, the new year … a time of reflection, hope and happiness. Every year we get the opportunity to start fresh and try again. To go for the goals or resolutions that may have fallen through the cracks last year. It’s much needed reminder to never quit. Let’s start 2015 out right with some inspiration. Check out one of […]

Start 2015 by Focusing on What’s Important

A change happens in the last few days in December. Some sectors are in the middle of the busiest time of their year, many have just enjoyed a rare few days where the pace of business slackens or even stops, as we remind our families what our faces actually look like in the flesh. Even […]

Top 3 Themes from the New Jersey CIO Summit

Upland Software had the exciting opportunity to be one of the premier sponsors at last week’s New Jersey Evanta CIO Executive Summit – dubbed the conference built “by CIOs, for CIOs.” I can attest that this is absolutely the case. A sea of IT Executives flooded the conference center with level of energy and excitement […]

ITFM – Where Do I Start?

ITFM – Where Do I Start?

  You’re on the edge. Almost there. You are so close to getting started … but you just don’t know how. Don’t worry, getting started is always the hardest part. Key analysts predict that a typical costs savings of 5% to 10% can be expected from a chargeback program due to the reduced demand and […]

Three’s a Charm: Implement Service Catalogs, Service Costing and Unit Cost Management Together

Guest Author: Brian Stedman, Product Management, ComSci by Upland Three is referred to as the triad, the first prime number and “noblest” of all digits; therefore, it’s often considered a lucky number. Well, three in IT is special too. When IT implements the three activities which this blog is focused on, you’ll know that’s where […]

Customer Services Best Practices (Don’t overlook your most vital asset - your CUSTOMERS)

Customer Services Best Practices (Don’t overlook your most vital asset – your CUSTOMERS)

Guest Author: Robert Bracco, VP of Client Services for ComSci at Upland Software   What can I say about Customer Services Best Practices that has not been said before?  All of us have heard a hundred times how companies are customer focused, care about their customer base and go above and beyond to ensure a […]

3 Conversations to Kick Start the Data Quality Journey

3 Conversations to Kick Start the Data Quality Journey

Guest Author: Jonathan Walls, Principal Consultant, Upland Software One of the most common obstacles I encounter at the start of a cost transparency initiative is a concern about data quality. It’s an area with a lot of common misconceptions, and can stop IT from even getting started down the road to improved cost efficiency. The […]

Still Budgeting in Excel?

Still Budgeting in Excel?

Guest Author: Brian Stedman, VP of Product Management, ComSci at Upland Software   Budgeting in excel for mid to large IT departments is tedious, time-consuming and error-prone. Yet why are so many still doing it? There are several reasons, but none are good and sound more like excuses.  The ones we hear most are, “This is […]

CIO Predictions for 2015 and Beyond

CIO Predictions for 2015 and Beyond

  We recently learned the top 10 predictions for CIOs at the 2014 ITFMA World of IT Financial Management Conference. Two in particular struck a chord with us in terms of what we have already been hearing from our customers and prospects.   In the next two years, over 70% of CIOs will change their primary […]

What Does it Mean to Run IT Like a Business?

Run IT like a business. We’ve all heard this phrase numerous times. I can imagine all of your heads nodding as you once again hear this phrase. I know most of you are already are familiar with it, but do you really know what it means? Run IT like a business sure sounds important. It […]

Do You Know the Real Cost of IT Financial Management?

To remain competitive and innovative in today’s challenging business climate, IT organizations must be able to effectively predict, manage and communicate the cost, quality and value of the IT services they deliver to the enterprise. But, as the saying goes, you can only manage what you can see. All too often, organizations lack the insight […]

Call Accounting

For telecom departments, accurately charging back voice expenses is critical. Yet, collecting the necessary data, allocating the expenses and delivering internal call accounting information are time-consuming, labor-intensive and non-strategic processes. For help streamlining and simplifying, turn to ComSci. For over three decades, we’ve been providing leading-edge solutions for call detail processing and financial report generation. […]

Top Lessons from the Gartner IT Financial, Procurement & Asset Management Summit

For organizations to remain sustainable in an increasing complex and competitive environment, it is essential that they gain greater control and visibility of their IT costs. Today’s IT executives are faced with more challenges than ever before, from rising business demands, growing pressure to keep costs down and greater need to show the ROI on […]

Today’s CIOs Must Build Trust through Transparency

Upland Software’s Principal Consultant, Jonathan Walls, recently sat down with Today’s CIO to share three essential skills that all of today’s CIOs need in order to lead. From the digitization of every business process to the acceleration of bring your own device (BYOD) policies, today’s CIOs are forced to lead through a very interesting point […]

Getting Answers to the Technology Question of “What If?”

Let’s face it, IT professionals have a tough job. We are well aware you hold many responsibilities, not just “keeping the lights on” but also supplying your organization with the technology needed to continuously innovate and remain ahead of the competition, while minimizing costs. But the challenges in achieving this are numerous, from understanding the […]

How Can Predictive Business Analytics Improve Corporate Performance?

To operate successfully and sustainably, today’s companies must be able to anticipate future events, forecast possible outcomes and make the decisions that translate into competitive advantage. And while the era of Big Data makes it easier than ever to access the analytics that can lead to transformative change, many companies are unable to identify the […]

Top Lessons learned at the 2014 Gartner CIO Leadership Forum

Today’s CIOs face more challenges than ever before, from rising pressure to drive innovation under tighter budgets and the need to keep up with a rapidly changing digital landscape, to increasing instances of business units acting alone to make key technology decisions.  As a result, the CIO must figure out how to best leverage technology […]

IT Optimisation in Europe: Room for Improvement

As the economic volatility that has gripped much of the world in recent years continues to subside, today’s organizations have the opportunity to greatly enhance their market positions and propel their businesses forward. However, key to driving – and sustaining – this growth is a strong technology platform. And while many employers in the U.S. […]

CIOs and CMOs: Getting Everyone on the Same Page

Creating alignment between the IT department and all business units within the enterprise is essential for any organization to ensure it invests in the right technology, while avoiding instances of duplicated applications or continued support of underutilized technologies. With a singular approach to tracking, forecasting and budgeting technology investments, led by IT, the company gains […]

2013: A Year of Big Change for the CIO

Each year brings a brand new set of opportunities and challenges for the CIO, from advancements in technology to the latest trends impacting how business gets done. Though it is impossible to determine how those changes will influence how CIOs do their jobs, we attempt to do that each year. In our first post of […]

Searching for Ways to Increase Accountability?

While smaller budgets are a likely reality for most organizations, increasing technology investments that drive real ROI are a necessity. This paradox requires today’s companies to make judicious decisions when it comes to their technology investments. That means eliminating the silos of IT consumption, usage and cost data, and providing a centralized system that increases […]

Can You Handle the Truth?

You know the drill: it’s time for the monthly IT budget meeting, so you print out spreadsheets and reports which lists your corporate technology investments, how they’re funded and how they’re being used to support business initiatives. You do this because you know that sound business decisions are backed by data and evaluating IT expenditures […]