What is call accounting?

Call accounting software has been around for almost three decades. Initially used to track and control wirelines telecommunications, call accounting has evolved along with the telecom environment changes and is now bigger than ever. Nowadays, telecom can be one of the top expenses for an organization. Managing this expensive cost is imperative though for any organization wanting to positively impact its bottom line.

The right call accounting software goes beyond just managing wireline telecommunications by also effectively tracking and controlling wireless usage, helping to drive marketing ROI and protecting against fraudulent activities.

Who benefits from call accounting?

A wide range of departments benefits from call accounting.

A few that benefit include:

  • Sales
  • Marketing
  • IT and Network Security
  • HR
  • Legal
  • Finance
  • Customer Service

How does call accounting software work?

  1. Call detail records are collected, including numbers dialed, incoming calls, call extensions used, and lengths, dates, time and costs of every call
  2. Once collected, call accounting software then enables users to properly search and analyze data
  3. Once analyzed, rate data can then be used to calculate usage costs
  4. Once calculated, data can then be assigned to the correct individual or department, commonly referred to as cost centers
  5. Extensive reporting on all call and cost data along with cost allocation is at an organization’s fingertips at any time

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Why ComSci for call accounting?

For over three decades, ComSci has provided leading-edge offerings for call accounting detail processing and financial report generation.

For telecom departments, accurately charging back voice expenses is critical. Yet, collecting the necessary data, allocating the expenses, and delivering internal call accounting information are time-consuming, labor-intensive and non-strategic processes.

For help streamlining and simplifying, turn to ComSci. We provide leading-edge offerings for call detail processing and financial report generation. Our customers have come to realize that ComSci is one of the few, if not the only firm in the industry today that has continued to strategically invest in call detail recording (CDR) processing, call accounting and chargeback services. Today, we have the systems, staff expertise, customer focus and responsiveness to support our customers’ global CDR processing requirements.

ComSci also has an extensive background in collecting, processing and providing visibility for our customers into their 3rd party wireless, landline and communications vendors such as:

  • All US Based Wireless Provides (AT&T, Verizon, Sprint/Nextel, T-Mobile, etc.)
  • VoIP Meeting and Communications Providers such as BlueJeans Video Conferencing, Lync, Skype, WebEx, Biba, Arkadan and Intercall etc.
  • All US Pager Providers
  • Circuit and Landline information from Verizon, ATT, Global Crossing and Level 3
  • Corporate Cable Account information for Cablevision, Verizon Fios and Time Warner
  • International 3rd party providers such as Vodafone, TelMex, etc.

Instant Access

ComSci’s unique Instant Access Web-based offering provides customers with a powerful near real-time capture and search facility of all call details recorded on an unlimited number of PBXs and/or VOIP systems.

For PBX’s, when a call is placed, the PBX transfers the details of the call (destination, duration, calling extension, etc.) to a buffer device physically attached to the PBX for temporary storage.  A server on the customer’s premise running the IA System retrieves the call details in the buffer device for further processing then clears out the temporary storage.

For VOIP Systems such as the Cisco Call Manager, the system transfers the call detail information to a specific IA folder on an FTP Server located on the customer’s premises.  The Instant Access Server retrieves the call details from the FTP server for further processing and then clears the calls from the dedicated IA folder on the FTP server.

End users can utilize any standard web browser to run ComSci’s simple to use search and reporting intranet application providing instantaneous access to call records – what calls were placed to a particular number, from a particular extension, on a particular day, over a particular trunk group, and so on.  Instant Access can also be used to generate detail or summary exception reports of long duration calls, international calls 911 alerts, etc.

Information collected can also be utilized for traffic engineering purposes, compliance monitoring, fraud or abuse detection, etc.  The “call capture” or polling portion of the Instant Access software continuously monitors PBX and VOIP Systems 24 hours a day, 7 days a week.  Information about each call placed is stored in a SQL server database for analysis using the “search/report” portion of the Instant Access software.

What sets ComSci apart?

ComSci not only provides all of the call detail reporting but also all of the telephony-based telecommunication services.

Why call accounting with ITFM?

Customers who leverage both will be able to capture and provide visibility to the total cost of ownership of IT and communications-based expenses. Armed with that information, ComSci customers are then able to properly chargeback those expenses to their internal consumers.

By subscribing to ComSci’s call accounting service, our customers eliminate the otherwise time and labor intensive, non-strategic costs associated with data collection, expense allocation, and internal information delivery functions.

Whether a traditional PBX environment or VoIP, ComSci’s call accounting service accomplishes the following for our customers:

  • Efficient, state-of-the art call detail collection, processing and management

  • Continuous research and development keeping financial management in sync with new technology introductions

  • Management reporting and chargeback tailored to our customers’ business rules

  • Avoidance of large start-up and capital costs and the elimination of ongoing hardware and software maintenance, such as tariff updates and annual license fees

  • Dramatic reduction in resource requirements, reallocation of staff to concentrate on more strategic business issues