Case Study

Mango Bikes achieve a 2337% ROI from a lifecycle email campaign


toinfinity help their customers maximize their potential online through the use of bespoke digital marketing strategies.

Established summer 2012, Mango Bikes couldn’t have launched at a better time for cycling. Founded by Ben and Jezz, two house mates at University, with a goal to design, manufacture and sell high quality, simple and stylish bikes at unbeatable value.


  • Boost sales by encouraging customers who had purchased a bike in the previous year to upgrade components or buy accessories

The Challenge

The main challenge is that the bike buying cycle is very long. In order to boost sales, Mango Bikes needed to focus on encouraging customers to make repeat purchases by focusing on accessories and upgrades.

Part of the appeal of Mango Bikes is their quirky brand personality and love of beautifully-designed bikes. All they had to do was reignite the same passion in the mind of their customers.

The Solution

To help them with their challenge, toinfinity suggested to Mango Bikes to target customers who had bought a bike the year before. They set up a recurring campaign in MessageFocus celebrating the ‘birthday’ of a bike, by filtering their customer data by purchase date.

The copy in the email encouraged customers to celebrate the anniversary of their purchase by treating their Mango Bikes bike to accessories, or upgraded components.

The message was transmitted through a short email, with a bold and visually-appealing design, and a clear call-to-action.


The highly targeted nature of the email, strategic timing, and clear message made this email a success. The subject line ‘Your Mango is 1 year old! Say Happy Birthday with 10% off’ attracted a fantastic 56% open-rate.

Compared to other non-segmented emails, this campaign achieved three times better engagement with a 22% click-to-open rate.

But the email strategy proposed by toinfinity didn’t just generate clicks to the website, it helped Mango Bikes boost their sales. In fact, the brand achieved a whopping 2337% return on investment from the campaign.

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