Building Loyal Customer Relationships
Drawing on experience gained at the Financial Times, The Telegraph (where she was the first-ever head of editorial newsletters), The Times, and the BBC, Sarah shares some practical lessons and best practices to strengthen audience relationships and improve newsletter performance.
What You’ll Learn
- How to build newsletters people genuinely want to receive
- The key drivers of subscriber growth
- Engagement tactics that keep audiences coming back
- Creating a newsletter portfolio that serves different goals
- Future-proofing your email strategy
Who This Is For
✔️Publishers and media organizations
✔️Audience development teams
✔️Content and editorial leaders
✔️Newsletter editors
✔️Digital marketing professionals
✔️Subscription and retention specialists
Anyone looking to increase email engagement and build stronger audience engagement.
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All fields are requiredMeet the Speaker

Sarah Ebner
Former Executive Editor and Director of Editorial Growth and Engagement,
The Financial Times