Being Intentional With the Interview Process So You Don’t End Up With a Bunch of People That Look Like You.
To effect a change means you need to change thinking and mindset, and that changes behaviors and outcomes.
To effect a change means you need to change thinking and mindset, and that changes behaviors and outcomes.
Think about the face you are presenting to your candidate. Look at the leadership team, the C-suite, do you see diversity, people of color in leadership roles?
She answers the question, “What should organizations do to enable the organizations, the behavior, the mindset shift that really bakes into the culture and that creates a place that a high-performing woman would want to come to work, and stay for a long time?
As a company, these are the things you can do:
- Be intentional about recruiting and interviewing. Diverse candidates AND interviewers. It’s natural for us to look for people that look like us.
- Provide opportunities to do more – more executive exposure, more projects. As a leader push your female employees and leaders to get out of their comfort box.
- Have a career path, preferably several. Show them how to navigate through these paths.
Melissa Church is currently Executive Director, NC and GA Dual Special Needs Plan, Community Plan of North Carolina for UnitedHealth Group. She is responsible for driving operational excellence for our dual-eligible Medicare/Medicaid population. Responsible for the financial, operational, quality and sales success of our DSNP plan. Previously she was Vice President of Growth Operations for UnitedHealth Group and Vice President, Sales Operations for Optum.
March 2, 2020
More resources
The Do’s and Don’ts of AI Knowledge Assistants in the Workplace with Stephen Harley
AI-based virtual assistants have become a natural part of peoples’ homes. Now that they’ve made their way into the workplace, let’s take a closer look at them. Whether it’s helping your team make better decisions or scheduling a meeting, AI-based virtual assistants are here to stay. In this episode, our Product Manager, Stephen Harley, shares what’s possible along with the Do’s and Don’ts of AI Knowledge Assistants for the workplace.
How to Dip Your Contact Center Toes Into the Cloud with Fiona Vanderlinde
There’s so much going on in contact centers every day. For those still with on-premise servers, agents could have upwards of 20+ different applications at once trying to get something done for a customer. To eliminate those headaches and avoid in-person accidents like tripping and unplugging a cord which could take hours to solve, cloud is the answer. For organizations still on the fence about moving to the cloud, this podcast episode is for you. Join us as our own Fiona Vanderlinde discusses the importance of moving contact centers to the cloud.
destinationCRM’s 2024 CX Megatrends to Watch Wrap-up with Samantha Middlebrook
Kicking off the new year, destinationCRM held their annual "CX Megatrends to Watch: Expert Predictions" webinar. Our own Samantha Middlebrook took part in this webinar and shared her predictions for what we’ll see from AI’s impact on customer expectations in service interactions along with changes to contact center operations. In this podcast, Samantha sits down with us to share insights from the destinationCRM webinar and expands upon what she believes will happen moving forward with AI in the contact center space.