Sales Excellence with Exceptional Customer Experiences
Hear what exceptional in sales and account management looks like.
Success in selling is all about understanding people and problems. But the best of the best take it to another level by delivering exceptional customer experiences. Sunny Bliss joins Revenue Optimization Radio to talk about what exceptional in sales and account management looks like, the importance of methodology and how to craft a successful sales presentation.
Sunny is Director of Strategic Accounts at New Voice Media, the cloud contact center designed for Salesforce.com. Designed for the needs of sales and support teams, New Voice Media designs solutions to help companies make their customers feel great every time.
October 17, 2018
Trends, Tools, and Human-Centered AI at KMWorld with Stin Mattu
Following this year’s KMWorld, we took a dive into what everybody on the show floor was talking about and more with our own Stin Mattu. In this podcast episode, he breaks down the big topic on everyone’s mind at the event—artificial intelligence (AI). Now while AI can do so many things, Stin assures us there will likely always be a human in the loop and highlights how that comes to light with well-organized knowledge and a great search tool.
Frost & Sullivan’s 2023 Customer Contact West: Highlights and Trends for Contact Centers with Shelly Lindstrom
In its 19th annual Customer Contact West event for its Executive MindXchange, Frost & Sullivan seeks to have meaningful conversations about the contact center tools and insights for success. This year, Upland Software not only secured a speaker slot with a customer, it also had a booth where insightful conversations were had. To give us a peek into the event, Shelly Lindstrom sat down with our Connected Knowledge podcast.
How to Maximize Knowledge Management for Agent Effort and Productivity
Managing knowledge in the age of the connected economy can be tough. It’s especially difficult when the customers feel they know more than the agents do. In this episode, Samantha Middlebrook discusses how the world around us has impacted agents, the different ways knowledge management can enhance everyday work processes, and how access to it impacts their productivity levels.