Reach partners with BlueVenn in move to accelerate Customer Value Strategy

March 4, 2021 3 minute read

Team BlueVenn

BlueVenn has been selected by Reach plc, the largest commercial national and regional news publisher in the UK. The publishing group will adopt BlueVenn’s award-winning Customer Data Platform and CRM software to drive engagement and loyalty across its portfolio of titles.

The announcement comes on the back of Reach releasing its full year results for 2020 earlier this week, where it detailed the next phase of its Customer Value Strategy.

In 2020, this customer-centric approach generated a 32% increase in worldwide page views across its online portfolio. Looking forward, Reach will focus on developing further engagement and loyalty to its 9 national titles and over 110 regional titles and 70+ websites, as well as offering more targeted and relevant advertising campaigns to brands and agencies.

In December the company launched the ReachID which enables a unified view of customer behavior across its websites. The deal with BlueVenn is aimed at accelerating the development of customer journey modelling and to further enhance its own customer relationship management. This will drive further customer insights to support product development as well as supporting more targeted and relevant advertising campaigns.

Maureen McDonagh, Chief Customer Officer of Reach plc, said:
“Last year Reach made huge strides in strengthening its customer relationships, with 5.8 million customers now registered with us and thousands more joining by the day. Our next step will be to fine-tune how we use this data, and gain even deeper insight into our customers.

“BlueVenn’s market-leading platform will allow us to give our readers more of what they want and keep them coming back to us time and time again.”

Steve Klin, Chief Executive Officer of BlueVenn, added:
“BlueVenn has a track record of driving success for large media companies, so we’re excited to partner with Reach, to help them commercialise the data and insights that are being delivered through the Customer Value Strategy. Our customer journey platform will enable them to benefit from our experience and leverage our data and analytical capabilities to create richer relationships than ever before.”

More about Reach plc

Reach plc is the largest commercial national and regional news publisher in the UK with a leading portfolio in Ireland. We create engaging, differentiated content which is distributed through newspapers, magazines and digital platforms – playing a central role in our audiences’ daily lives.

Our national and regional brands have a long heritage of being trusted sources of the latest news, information, sport and entertainment, offering a range of opportunities to connect brands with consumers. With one of the biggest monthly multi-platform audiences in the UK and over 5 million registered customers, Reach’s national and regional news brands are prominent champions, campaigners and changemakers.

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