Customer Story

How Choosing the Right TEM Vendor Can Help you Save Time

Are you overwhelmed by the day-to-day activities of managing your telecommunications? On top of it, you need to validate your monthly invoices, track mobility inventory and make sure that everyone has the right services to stay productive. A large pharmacy chain was faced with these same challenges and realized that spreadsheets didn’t make the cut anymore. They needed to find another solution!

“[They were able to] maintain an inventory accuracy of 92%, thus reducing MACD processes and time”


Imagine you work for an enterprise with more than 1,000 locations, and you are in charge of managing the wireless fleet and fixed telecom spend.   Your company sources these services from over 35 providers, and you have no solid process control in place. For this nationwide retailer, this was a reality, including trying to track all of this information in various Excel spreadsheets circulating around departments.

Provider invoices lacked details on the types of services assigned to each device or asset, service locations, contract information, and more. Undocumented changes were being made, contracts with carriers weren’t properly applied, and more invoices continued to pile up. Wireless and wireline assets, data, contracts, and more were getting increasingly difficult to locate.

This retailer was rapidly losing visibility on the devices owned by the departments and individuals within the organization. It couldn’t keep an accurate inventory of its telecom assets, and a significant amount of time was spent on trying to manage its telecom environment via manual processes and spreadsheets.

It was evident that the company needed assistance to control its technological assets. It needed something that was easily accessible, where telecom services could be efficiently evaluated and all necessary information was available. Leveraging a single, versatile platform configured to their requirements, and supported by managed services, seemed like an ideal solution.

Key Services:

  • Self Service Portal
  • Clean Inventory
  • Billing discrepancies in Wireless and Wireline
  • Fully Managed Services
  • Invoice Processing


Once the new platform and client support services were implemented, it didn’t take long for the pharmaceutical retailer to witness the benefits and effectiveness of the solution. Its previous system of manually tracking and filing bills was dismantled, and now invoices are electronically loaded into Cimpl. The features of the platform enable invoices to be paid on time, and work orders to be self-processed. In addition, Cimpl’s managed services support a large portion of the retailer’s work orders, improving efficiency and reducing work load. As orders are processed, inventory is automatically updated, thus maintaining an inventory accuracy of 92. This has helped the retailer generate approximately 26% of savings over its annual spend.

On a monthly basis, Cimpl analyzes inventory updates, invoice loads, and work order processes to report on and identify potential savings on the retailer’s telecom environment. The Customer was able to save 126 people-hours per month, and realise recurring savings of $32,000 per month. These savings were achieved through discovering active devices that were no longer in use, uncovering billing errors, and implementing cost appropriate contracts.

Every month, the Customer’s telecom team joins Cimpl’s training webinars to expand their knowledge and discover new ways to leverage the platform. With Cimpl, this Customer was able to reap an ROI of 106% in 2018. Today, this nationwide retailer continues to evolve its telecom management program in partnership with Cimpl.  By gaining better oversight of its environment, optimizing its services, and continuing to generate savings, the Customer sees value today, and in the future.

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