How a Government Agency Gained Visibility with the Help of a TEM Software
Here is how a government agency gained significant visibility over previously unknown telecom costs, while introducing efficient cost allocation.
“Automating saved a province an average of 15 hours per month”
They currently have over 95,000 employees, with over 21,000 assets to manage. The client was spending about $1.3 million annually for their wireline, with no centralized visibility over their services and costs, which drove them to seek out potential telecom expense management (TEM) solutions.
The government agency handled their telecom assets using a system that focused solely on asset management. As they were in the process of changing their current system, they decided to look for a different solution by discussing options with their carrier. The government was struggling to understand where their telecom related costs were coming from. With no cost allocation and no end-user visibility, they were unable to encourage accountability among their staff. They wanted to be able to allocate costs to specific departments, and understand exactly what their services were costing them. The customer also hoped to bundle wireless plans with the cost of support and administration of the program. They aimed to redistribute costs to business units across the province, and wanted to get everything done through a secure platform that would not put them at any potential risk. As all of these issues needed to be resolved with one system, Cimpl quickly became the preferred solution. They aimed to redistribute costs to business units across the province, and they wanted to get everything done through a secure platform that would not put them at risk. As all of these issues needed to be resolved with one system, Cimpl quickly became the preferred solution.
- Inventory Management
- Usage reporting
- Cost Reporting
- Invoice Processing and Scheduling
After implementing Cimpl, they quickly began to see things coming together. The customer finally had one centralized access point for their providers, allowing them to easily communicate and work with providers with little manual intervention. Through the use of dashboards by cost centers, a dramatic increase in end-user and cost visibility spread across the government agency. This allowed them to promote a culture of cost transparency, while allocating costs to specific departments and individuals. Cost distribution has been simplified with user-friendly widgets that help end-users clearly identify their exact costs to the agency as well as their usage and compliance. The platform helped them to manage their costs much more easily, and drove greater cost savings than their previous system that focused only on asset management.
Automating the loading, processing and validating of invoices saved the provincial government an average of 15 hours per month. By implementing things like chargeback and showback, visibility grew to be better than ever and all of this incorporated with automated workflows optimized not only costs, but also time spent on these efforts.
As a result of using Cimpl, the provincial government was able to incur significant savings with a lasting impact on the agency. Cimpl helped them save over 161,000$ in the first quarter of 2019. With end-user visibility and accountability, cost reduction was inevitable as departments and cost centers became responsible for their spend. In identifying zero-usage devices that had gone unnoticed, billing discrepancies, and services that were pending delete, as well as by automating tasks and invoices in particular, Cimpl reduced their telecom spend by an average of 72% per year.
Overall, through their use of a centralized TEM platform, the government agency substantially improved visibility over their costs and the details associated with them. They are now able to easily communicate with their providers from one central access point. Cimpl continues to bring them cost optimization and significant savings in all areas of IT, telecom and mobile.