Managing IT and telecom spend becomes increasingly complex as organizations grow—more devices, more vendors, more invoices, and less time to keep everything aligned. Many teams know there’s inefficiency and cost leakage but struggle to pinpoint where it’s happening or how to fix it without adding more manual work.
In this Customer Voice webinar, Conestoga College shares a candid look at how they moved from fragmented, manual telecom management to a more controlled, transparent, and financially predictable operating model.
Join Carissa Kieffer, Manager of IT&S Budget, Assets & Reporting, as she discusses the real challenges her team faced before Cimpl, what prompted the shift to a managed services approach, and how greater visibility unlocked both operational efficiency and meaningful cost savings—including reducing telecom spend.
This session goes beyond cost savings. We’ll explore how improved reporting, asset accountability, and responsiveness during periods of change helped Conestoga’s IT and finance teams work more strategically—freeing up time, improving governance, and supporting growth across the institution.
Whether you’re evaluating new ways to manage IT and telecom spend or looking to get more value from your existing investment, you’ll leave with practical insights, real-world lessons, and a clearer picture of what “good” looks like at scale.
What you’ll learn:
- Common challenges organizations face managing IT & telecom spend at scale.
- What drove Conestoga College to adopt a managed services model.
- How improved visibility led to more accurate budgeting and compliance.
- Practical lessons and advice for organizations considering a similar path.
Reserve your spot to hear a real-world customer perspective and walk away with actionable insights you can apply to your own organization.—qualified attendees receive a $10 Amazon gift card after attending.
Speaker: Carissa Kieffer, Manager, IT&S Budget, Assets & Reporting, Conestoga College
Moderator: Bill McCann, RVP Sales & Marketing, Upland Cimpl
