Our commitment is to deliver 100% Customer Success, defined by the value you expect and the delight you experience every day. To help drive towards your specific success goals, we offer a range of Premier Success Plans that eliminate the need for costly custom services and support, and build the foundation for your success. Platinum is our top-tier plan, and it provides your organization with the highest level of experience and value throughout your journey with Upland.
Dedicated account management
with a single point of accountability
Expanded support hours
with live attendants and faster response times
Custom-tailored product experience
with training, advisory services, and custom integrations
weighting for product enhancement requests
Premier Success Plans Focus Areas
Dedicated Customer Success account management provides you with immediate account support and direct accountability to help us deliver towards your success goals. You will have access to a quarterly Virtual User Conference (VUC) to provide your feedback on our customer success strategy and product roadmap.
Receive higher priority weighting with your product enhancement requests so you can have a greater impact on product direction. Access to our Community Portal will provide you with another channel to learn more about the product and exchange with peers and Subject Matter Experts (SME).
Keep your implementation optimized and running with live attendants as well as expanded support hours and faster response times for problem resolution. Access to our Community Portal for troubleshooting and support requests.
Tailor your experience with enhanced access to product experts and advisory services, pre-release environments and additional training.