Stand Down finds a way to provide service to veterans and their families faster.
Stand Down needed a way to speed up client service requests for critical housing and utility assistance.
“FileBound has helped our busy team by leaps and bounds! Service time has gone from weeks to only a day or two for our clients, and it has certainly made life easier for our staff as well. ” ― Stand Down
Stand Down’s lean accounting team felt stretched thin, working around the clock to manually process time-sensitive requests to help a growing population of homeless and at-risk veterans and their families secure assistance with housing and utilities, as well as job training and education . Every request was an urgent one, which meant a three week turnaround time wasn’t going to work, and they needed a better solution.
Benefits of FileBound’s solutions for this nonprofit:
- Eliminated tedious mail processes, email threads, and paper-based approvals processes
- Streamlined assistance request processing time from weeks to as little as one day
Homeserve repairs relationships with their customers.
Homeserve sought a way to reduce complaints and put their customers first
Fortnum & Mason builds a comprehensive view of the customer experience.
Fortnum & Mason needed a way to capture and act on feedback across the customer journey.
Sage gives their customers and employees a voice.
Customer insight doesn't have to be taxing. Sage agrees. They needed to centralize feedback and better understand their customers.