Customer Success Stories

WHOLESALE

Southern Glazer’s Wine & Spirits Win at Customer Advocacy and Inside Sales

Southern Glazer’s Wine & Spirits needed computer telephony integration (CTI), but wanted a solution that could span multiple teams and complex infrastructure, which consisted of different CRM versions, phone systems, and telephony switches.

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FINANCE

Firma Foreign Exchange uses Gamification to Motivate Sales

Since implementing InGenius, Firma Foreign Exchange has seen the outbound call volume of their business development teams increase by 25%.

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FINANCE

InGenius and Salesforce Omni-Channel Improve Agent Productivity for United Wholesale Mortgage

Since implementing InGenius blended agent with Salesforce Omni-Channel, the United Wholesale Mortgage (UWM) client services team has increased its agent productivity by 50% and improved customer satisfaction by 23%.

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INSURANCE

InGenius Ensures Productivity for 2-10 Home Buyers Warranty

2-10 Home Buyers Warranty (2-10 HBW) chose InGenius when looking for a way to make it easier for their outbound sales agents to place calls and to track their activities.

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ENTERTAINMENT

InGenius Measures “Hustle” for the Ottawa Sports and Entertainment Group

The Ottawa Sports and Entertainment Group (OSEG) wanted to bring their call data into Salesforce for their ticket sales and marketing team with computer telephony integration (CTI).

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HEALTHCARE

Medgate Global Telemedicine Center Improves Productivity & Call Reporting

Medgate International uses InGenius in its Abu Dhabi Telemedicine Center (ADTC) to link all calls to patient and case records. This has reduced the time physicians spend on logging call information and has improved productivity overall.

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ADVERTISING

DexYP Improves Net Promoter Score by 20%

DexYP sought a computer telephony integration (CTI) solution to address the gaps management found in workflow processes that teams were facing when dealing with their customers.

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