Key Components Of A Customer-Centric Contact Center
Agile, responsive and customer-centric contact centers have never been more critical. Get...
BlogDec 8, 2020
Contact Centers in a Crisis: Lessons Learned in 2020
Customer service organizations faced one of the toughest years yet. What lessons...
BlogNov 9, 2020
3 Ways CTI Positively Impacts the Employee Experience
Did you know that engaged and satisfied call-center employees are 4x more...
BlogOct 28, 2020
3 Benefits of Cloud-Based Contact Center Technology
Why are so many contact centers switching to the cloud? Explore some...
InGenius and Microsoft Dynamics Omnichannel for Customer Service
InGenius enables Microsoft Dynamics users to increase productivity while creating world-class customer experiences. The...
Knowledge Powered CTI with InGenius and RightAnswers
Combine knowledge management with phone and CRM integration, by putting phone controls and...
The Future of Customer Service is Human-Centric
As smart as AI may be, there is still one card left...
Customer Experience is Everything – Why Having a Solid Plan to Resolve Customer’s Needs Can Increase NPS
Thursday July 23 at 1pm ET
Join us for an educational webinar...
Customer Talks Webinar Series: Episode 1
Thursday July 23 at 10am ET
Fiserv's Knowledge Transformation