CTI Implementation Factors: An Inside Look
CTI is arguably one of the most important tools a contact center...
The Complexities of CTI
CTI software ties 2 complex systems together to bring information from a...
Advanced CTI Issues Businesses Should Consider
A failure to find a CTI solution capable of meeting shifting demands...
Discovering CTI – An Inside Look at Computer Telephony Integration
By offering a set of cutting-edge, efficiency-boosting applications, CTI can rapidly improve...
A Better Agent Experience Equals a Better Customer Experience
Ensuring that every customer is satisfied with the service they receive should...
Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center
Using CTI to support a voice channel is making a difference in...
7 Reasons why Contact Centres Should Invest in Omni-Channel Solutions
Omni-channel solutions are designed to unify multiple points of interaction within a...
Not Just CTI, Digital Transformation
Each customer interaction is a chance to reinforce your brand.