Integrate Leading Telephony Systems and CRM Platforms with CTI
Upland InGenius connects Asterisk, Avaya, Cisco, Genesys, Mitel, and Twilio phone systems to Microsoft Dynamics 365, Salesforce, and ServiceNow customer relationship management (CRM) systems.
How InGenius CTI CRM Integrations Work
Computer telephony integration (CTI) software is a connector between a CRM and a phone system. At its core, CTI is a mirroring of the phone on the desktop. With CRM integration, CTI creates a single-pane-of-glass for users, eliminating the need to use a physical phone or switch between multiple browser windows.
The Benefits of InGenius CTI CRM Integrations
Upland InGenius increases agent efficiency. The phone-CRM integration from CTI reduces application switching, while features like screen pop, automated call logging, and built in speed dials all work to improve the way teams work.
Integrate Your Existing Phone System into Microsoft Dynamics 365
Use Upland InGenius to combine your existing phone system with the rich customer information and robust reporting tools of Microsoft Dynamics 365.
Integrate Your Existing Phone System into Salesforce
Upland InGenius builds on Salesforce Open CTI to help your contact center increase agent productivity and provide an enhanced customer experience.
Integrate Your Existing Phone System into ServiceNow
Upland InGenius uses computer telephony integration (CTI) to connect existing Avaya, Cisco, and Genesys phone systems into ServiceNow.
Upland InGenius Connects Your Existing Asterisk Phone System
Using advanced computer telephony integration, Upland InGenius connects your existing Asterisk phone system with Microsoft Dynamics 365 or Salesforce.
Connect Your Avaya Phone System to Your CRM
Upland InGenius combines your existing Avaya phone system with leading CRMs, using computer telephony integration.
Connect Your Cisco Phone System to Your CRM
Using advanced computer telephony integration, Upland InGenius connects your existing Cisco phone system with leading CRMs.
Connect Your Genesys Phone System to Your CRM
Upland InGenius connects your existing Genesys phone system with Microsoft Dynamics 365, Salesforce, or ServiceNow.
Connect Your Mitel Phone System to Your CRM
Upland InGenius connects your existing Mitel phone system with Microsoft Dynamics 365 or Salesforce.
Connect Your Twilio Phone System to Your CRM
Upland InGenius combines your existing Twilio phone system with Microsoft Dynamics 365 or Salesforce.