Integrate Leading Telephony Systems and CRM Platforms with CTI
Upland InGenius connects Asterisk, Avaya, Cisco, Genesys, Mitel, and Twilio phone systems to Microsoft Dynamics 365, Salesforce, and ServiceNow customer relationship management (CRM) systems.
How InGenius CTI CRM Integrations Work
Computer telephony integration (CTI) software is a connector between a CRM and a phone system. At its core, CTI is a mirroring of the phone on the desktop. With CRM integration, CTI creates a single-pane-of-glass for users, eliminating the need to use a physical phone or switch between multiple browser windows.
The Benefits of InGenius CTI CRM Integrations
Upland InGenius increases agent efficiency. The phone-CRM integration from CTI reduces application switching, while features like screen pop, automated call logging, and built in speed dials all work to improve the way teams work.
Use Upland InGenius to combine your existing phone system with the rich customer information and robust reporting tools of Microsoft Dynamics 365.
Upland InGenius builds on Salesforce Open CTI to help your contact center increase agent productivity and provide an enhanced customer experience.
Upland InGenius uses computer telephony integration (CTI) to connect existing Avaya, Cisco, and Genesys phone systems into ServiceNow.
Using advanced computer telephony integration, Upland InGenius connects your existing Asterisk phone system with Microsoft Dynamics 365 or Salesforce.
Upland InGenius combines your existing Avaya phone system with leading CRMs, using computer telephony integration.
Using advanced computer telephony integration, Upland InGenius connects your existing Cisco phone system with leading CRMs.
Upland InGenius connects your existing Genesys phone system with Microsoft Dynamics 365, Salesforce, or ServiceNow.
Upland InGenius connects your existing Mitel phone system with Microsoft Dynamics 365 or Salesforce.