Asterisk

Using advanced computer telephony integration (CTI), Upland InGenius connects your existing Asterisk phone system with Microsoft Dynamics 365 or Salesforce. InGenius integrates your contact center agents’ phone controls directly in the CRM window and adds other productivity features out of the box, such as click-to-dial, screen pop, automated call logging, intelligent dialing, and CRM screen transfer. The InGenius solution helps increase the efficiency of your contact center and the overall satisfaction of your customers.

More Features

5 star icon

INGENIUS SUPPLIES ADVANCED CTI TO LEADING ENTERPRISE CUSTOMERS REQUIRING HIGH LEVELS OF CONTACT CENTER PRODUCTIVITY AND A BETTER CUSTOMER EXPERIENCE.

 

Supported Asterisk Platforms

Upland InGenius supports Asterisk versions 13 and 16. The solution seamlessly integrates your existing Asterisk phone system to your CRM without any professional services needed. The solution for Asterisk works with Microsoft Dynamics 365 and Salesforce CRMs.

Proven ROI

InGenius preserves the expenditure you’ve put into your telephony and processes by leveraging your existing set-up, including hardware, the IVR system, call queues, and routing. InGenius provides next-generation computer telephony integration (CTI) to easily enable the unique workflows required by your contact center. No reconfiguration and no new phones to purchase means saved time and money, providing you with a rapid return on the investment you’ve made into Asterisk and your CRM platform.

Product Overview

Read an overview of the features and key benefits of Upland InGenius for Asterisk.

Download the Product Brief »

Get a free consultation on how to streamline the experience for your phone agents