Using advanced computer telephony integration (CTI), Upland InGenius connects your existing Asterisk phone system with Microsoft Dynamics 365 or Salesforce. InGenius integrates your contact center agents’ phone controls directly in the CRM window and adds other productivity features out of the box, such as click-to-dial, screen pop, automated call logging, intelligent dialing, and CRM screen transfer. The InGenius solution helps increase the efficiency of your contact center and the overall satisfaction of your customers.
INGENIUS SUPPLIES ADVANCED CTI TO LEADING ENTERPRISE CUSTOMERS REQUIRING HIGH LEVELS OF CONTACT CENTER PRODUCTIVITY AND A BETTER CUSTOMER EXPERIENCE.
Asterisk Salesforce CRM Integration
Our Asterisk CTI integration for Salesforce works with both Salesforce Classic and Lightning, in Sales Cloud, Service Cloud, and Financial Services Cloud. With InGenius, agents will use Asterisk through intuitive call controls directly within Salesforce.
Asterisk Microsoft Dynamics 365 CRM Integration
InGenius offers an Asterisk – Microsoft Dynamics 365 integration, bringing Asterisk phones into the CRM. The InGenius interface provides agents with a clear view of customer details, and enables phone controls from Microsoft Dynamics 365 to eliminate the need for switching between applications.
Supported Asterisk Platforms
Upland InGenius supports Asterisk versions 13 and 16. The solution seamlessly integrates your existing Asterisk phone system to your CRM without any professional services needed. The solution for Asterisk works with Microsoft Dynamics 365 and Salesforce CRMs.
InGenius preserves the expenditure you’ve put into your telephony and processes by leveraging your existing set-up, including hardware, the IVR system, call queues, and routing. InGenius provides next-generation computer telephony integration (CTI) to easily enable the unique workflows required by your contact center. No reconfiguration and no new phones to purchase means saved time and money, providing you with a rapid return on the investment you’ve made into Asterisk and your CRM platform.
Read an overview of the features and key benefits of Upland InGenius for Asterisk.
“We enjoy using the solution from InGenius and all of our users find it very easy to use. We get great insights from the dashboards and panels we have built, and when we needed support it is always there. Highly recommended.”
Operations Manager, Specialised Training Services Limited