Connect Your Cisco Phone System to Your CRM
Using advanced computer telephony integration (CTI), Upland InGenius connects your existing Cisco phone system with leading CRMs. Phone controls are integrated directly within the CRM, and functionality such as click-to-call, screen pop, automated call logging, intelligent dialing, and CRM screen transfer is available out of the box. InGenius helps contact centers increase agent productivity and overall customer satisfaction.
InGenius is a Preferred Solution Partner within the Cisco Solution Partner Program.
INGENIUS ENABLES NEXT-GENERATION COMPUTER TELEPHONY INTEGRATION (CTI) TO GLOBAL BUSINESS LEADERS, PROVIDING SIGNIFICANT PRODUCTIVITY IMPROVEMENTS AND A BETTER CUSTOMER EXPERIENCE.
Cisco Salesforce CRM Integration
Our Cisco CTI solution brings phone controls into Salesforce for a better agent experience. The InGenius Cisco – Salesforce integration is compatible with Salesforce Sales Cloud, Service Cloud, and Financial Services Cloud. Users will be able to take advantage of features like screen pop, call log templates and automated call logging to streamline their day.
Cisco Microsoft CRM Integration
The InGenius Cisco – Microsoft Dynamics 365 integration enables users to provide a better customer experience, while also enabling agents to complete their tasks with fewer steps. Compatible with various Microsoft Dynamics 365 platforms, our Cisco CTI solution offers flexibility right out of the box, to create the perfect fit for your teams.
Cisco ServiceNow CRM Integration
Implementing a Cisco – ServiceNow integration with InGenius gives agents a single-pane-of-glass to work from, providing a full view of customer information and eliminating extra clicks. Our Cisco CTI solution is compatible with ServiceNow CSM, HR, and ITSM platforms
Preview Dialer Video
Watch how InGenius provides advanced context for calls with Preview Dialer for Cisco Unified Contact Center Enterprise.
Supported Cisco Platforms
Upland InGenius is certified for Cisco Unified Contact Center Express (UCCX), Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Communications Manager (CallManager), and Cisco Packaged Contact Center Enterprise (PCCE). InGenius seamlessly integrates your phone system to your CRM without any professional services required. The solution for Cisco works with Microsoft Dynamics 365, Salesforce, and ServiceNow CRMs.
The advanced capabilities of InGenius enable unique contact center-specific workflows between your existing Cisco phone system and CRM, out of the box. InGenius protects the investment you’ve made into your telephony infrastructure and the design of call queues, IVR, and routing. Since the solution works with the hardware and processes you’ve already built, no time is wasted on reconfiguration or training.
“Upland InGenius was not only easy to implement with Microsoft Dynamics, but it was easy to use by our telemedicine physicians. Our reporting to management and the customer is much better, and we reduced our call time because the tool was so intuitive. Overall, it is much better than the previous CTI solution and as a result, we are expanding the use of InGenius to our other centers around the globe.”
Chief Operating Officer, Syntal Capital Partners
The InGenius and Cisco Relationship
InGenius is proud to be a Preferred Solution Partner within the Cisco Solution Partner Program, and Upland InGenius is a certified Cisco compatible solution on the Cisco Marketplace. As a member of this program, InGenius is able to quickly create and deploy solutions to enhance the value of the Cisco platform. Ensuring seamless interoperability with Cisco offers another proof point of the InGenius commitment to deliver exceptional products to the telephony system industry.