Connect Your Mitel Phone System to Your CRM
Upland InGenius connects your existing Mitel phone system with Microsoft Dynamics 365 or Salesforce, using computer telephony integration (CTI). The solution offers phone controls and functionality like click-to-dial, call pops, automated call logging, intelligent dialing, and CRM screen transfer, integrated directly within the CRM. The InGenius solution makes your contact center agents significantly more productive and provides an improved calling experience for your customers.
WITH A LONG HISTORY OF PARTNERING WITH MITEL, INGENIUS TAKES PRIDE IN BEING THE CTI VENDOR OF CHOICE TO MANY LEADING MITEL CUSTOMERS.
Mitel Salesforce CTI Integration
Upland InGenius connects Mitel phones with Salesforce Sales Cloud and Service Cloud, with support for Salesforce Omni-channel. The Mitel-Salesforce integration brings phone controls into the Salesforce window to eliminate the need for agents to switch between windows, improving the agent experience.
Mitel Microsoft Dynamics CTI Integration
The Mitel-Microsoft Dynamics 365 integration from InGenius is compatible with Microsoft Dynamics 365 online and on-premise, with support for the Microsoft Dynamics 365 Channel Integration Framekwork (CIF) and Unified Service Desk (USD) for Dynamics 365. InGenius deploys without any desktop installation, for ease of installation and upgrades.
Mitel MiContact Center Business with Salesforce and InGenius Telephony Integration
Mitel MiContact Center Business with Microsoft Dynamics 365 and InGenius Telephony Integration
Supported Mitel Platforms
InGenius Connector Enterprise supports Mitel MiVoice Business and MiContact Center Business. The solution for Mitel works with Microsoft Dynamics 365 and Salesforce CRMs.
For Mitel MiVoice Business, InGenius offers rich configuration options for your existing IVR, multi-line support, and capabilities to pre-fill and screen pop standard and custom objects or entities.
Adding Mitel MiContact Center Business to your set-up extends the power of InGenius even further with features like agent support for different queues, account codes, and person codes from Mitel MiContact Center Business, Mitel MiContact Center softphone support, and Salesforce Omni-Channel integration.
Upland InGenius allows you to use your existing phone infrastructure and business workflows, so no time is wasted on reconfiguring your system. InGenius is designed to integrate with your current IVR, call queues, and routing. Your contact center has unique needs and InGenius is adaptable to them, giving you maximum integration control, and a proven path to reliably increase the return on investment you’ve made into your telephony and CRM platforms.
Connect Your Mitel Phone System into Your CRM
Read more about the features and key benefits of Upland InGenius for Mitel.
“The software is highly (and easily) configurable and has allowed us to tailor it to our exact needs. It has been working very well for the past six months across two sites (London & New York) both using Mitel controllers. The software is backed up with excellent customer support, both from the implementation team through to the technical support.”
Executive Management Team, Liberum Capital
The InGenius and Mitel Relationship
The InGenius team has a long history of partnering with Mitel and is committed to continuous innovation as a Mitel Solutions Alliance Developer Partner. InGenius works with Mitel on an ongoing basis, to ensure its solution is supplying integrations for customers requiring high levels of contact center productivity and a better customer experience.