Connect Your Twilio Phone System to Your CRM
Upland InGenius combines your existing Twilio phone system with Microsoft Dynamics 365 or Salesforce, using computer telephony integration (CTI). CTI boosts the efficiency of your phone agents and improves the customer experience for callers using features like click-to-call, screen pop, automated call logging, and automatic case creation. Contact center managers have native CRM administration for simplified management and easy deployment.
INGENIUS IS PROUD TO PROVIDE ADVANCED COMPUTER TELEPHONY INTEGRATION TO WORLD-CLASS, ENTERPRISE CUSTOMERS.
Supported Twilio Platforms
Upland InGenius supports Twilio Task Router. The solution can easily integrate your Twilio system to your CRM without any professional services needed. InGenius for Twilio works with Microsoft Dynamics® 365 and Salesforce® CRMs.
Upland InGenius is designed to make adapting to a CTI solution as seamless as possible. It works with your existing Twilio phones and CRM, so there’s no need to change systems, and teams are up and running as quickly as possible. InGenius can be configured to work exactly how it needs to for your individual business. With less time spent on processes, users can focus on the parts of their job that matters most.
Read an overview of the features and key benefits of Upland InGenius for Twilio.
“InGenius is a way of life. It helps us protect our people, the company, and our reputation, while delivering great customer service.“
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