How InGenius boosted Universidad Carlos III de Madrid’s user experience and operational efficiency
They used the InGenius CTI integration between Cisco UCCX and Salesforce to improve student and support staff experience.
When it comes to higher education and information, there are many moving parts. For Spain-based Universidad Carlos III de Madrid, it needed a more efficient way to seamlessly communicate with its students, staff, and faculty. After years of using different systems, they chose to utilize InGenius for a more cohesive process when accessing their content. By incorporating InGenius to connect their CRM and telephony system, the university was able to better scale its efforts and expand into new markets.
To learn more about how the Universidad Carlos III de Madrid was able to enable a more streamlined way of communication, check out the full case study here.