Case Study

Western Australia’s Real Estate Institute Enlists InGenius CTI to Deliver a Winning Member Experience

REIWA switches CTI providers to deliver an exceptional contact center experience for members and employees.

With the help of InGenius, The Real Estate Institute of Western Australia (REIWA) has been able to drive operational efficiencies, deliver a superior contact center experience for both members and employees, and facilitate data-driven decision-making. InGenius has also become invaluable to REIWA’s business continuity plan, allowing the organization to seamlessly transition to remote working when the COVID-19 pandemic hit.

Download this case study to learn more about how REIWA maintains the high-quality member service for which it is known, increasing member satisfaction, loyalty, and retention.

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