Rehumanize your contact center by treating voice as a digital channel

Benefits of Salesforce Service Cloud Voice and telephony integration

While consumers continue to contact customer service at pandemic-level rates, only 36% of contact center agents feel equipped to handle the surge in support requests.

That’s a big problem for your contact center — and your brand’s reputation.

In this eBook, you’ll learn how Salesforce Service Cloud Voice can help your agents effectively navigate the increasing volume and complexity of customer interactions — while still preserving the human touch. 

Gain insights into:

  • How customer interactions are evolving — and the growing importance of the human factor
  • Why digitizing the voice channel using Salesforce Service Cloud Voice is key to agent productivity
  • Strategies for using InGenius to integrate Service Cloud Voice with your on-premise or cloud telephony system

Download the eBook now and start transforming your contact center into a hub of human connection.

Get the eBook

All fields are required

More resources

Struggling with AI Implementation? Change Management Can Help

Change management is an effective way to optimize any major transition. But given the potential magnitude of the AI revolution, it’s more important than ever to really nail this vital process here and now.

Read more

Cloud Capture and Fax: AI-driven document management

Our cloud capture and fax solution provides your team with a secure and user-friendly solution for capturing, faxing, and routing documents seamlessly integrating with your current systems, so you can transmit digital data instantly to improve service delivery and prevent clerical errors.

Read more

The Ultimate Customer Reference Handbook

Get expert advice to build a best-in-class customer reference program.

Read more