How can I equip my contact center agents to succeed amidst heightened customer expectations? Read more to find out how Upland can help! 

Data shows that 82% of consumers expect to continue contacting customer service at pandemic-level rates, and an additional 10% say their contact rates will increase as the world begins to re-open¹. It’s got many service leaders wondering—how can I equip my contact center agents to succeed amidst heightened customer expectations? 

Watch this webinar featuring Tony Flores, Director of Product Management with Salesforce, for an in-depth look at Salesforce Voice for Partner Telephony. We’ll deep-dive into the game-changing features and functionality that will enable organizations to tackle rising interaction volumes and complex customer inquiries.  

You’ll gain insights into:    

• What Salesforce Voice is and how it’s bringing together phone, digital channels, and CRM data to transform contact centers 
• The key features, functionality, and benefits of the platform and partner ecosystem 
• How Salesforce Voice works, including how you can connect partner telephony into Salesforce Voice and an exclusive mini demo of the product in action 

 Watch the on-demand recording to learn everything you need to know about Salesforce Voice, including how you can get started using your own telephony today! 

¹ 92% of Consumers Expect Pandemic-Era Customer Contact Levels to Remain or Grow: How Can Customer Service Prepare? Salesforce, April 2021