InGenius and Microsoft Dynamics Omnichannel for Customer Service
InGenius enables Microsoft Dynamics 365 users to increase productivity while creating world-class customer experiences. The intuitive InGenius UI is integrated directly into Microsoft Dynamics, which means fewer clicks, increased productivity, and exceptional voice interactions.
InGenius combines your phone system with the CRM’s customer information, and reporting tools – now with support for Microsoft Dynamics Omnichannel for customer service.
InGenius is ideal for Dynamics phone agents who support a variety of other channels, including email, chat, and cases. Within the same CRM window, agents can be pushed work items through Omnichannel, while having easy access to things like phone controls, and one-click case creation through the InGenius UI.
InGenius and Microsoft Dynamics Omnichannel for customer service provides managers with a 360-degree view of agents, so they can take action and drive a more efficient contact center. For more information, visit us today at uplandsoftware.com/ingenius.