How Dynamics Users are Supercharging their Support Environments using Upland InGenius

Meet the speakers

Unprecedented interaction volumes, pivots to remote and hybrid work models, and heightened customer expectations are just a few of the factors at play within customer support environments today. It’s why more and more Microsoft Dynamics 365 users are looking for new and better ways to equip their agents with the tools to successfully deliver outstanding service, build stronger customer relationships, and extend the value of their technology investments.

In this webinar, we’re diving into some of the top challenges contact centers are facing, and how Dynamics users are tackling them with heroic enthusiasm using Upland InGenius. Specifically, we’ll cover…

  • How your organization can better respond to customer needs before and during an interaction. Find out how InGenius works in complete harmony with your Dynamics support and telephony environment to provide an elegant and highly-efficient flow of information to provide a remarkable customer experience.
  • How to reduce the amount of manual effort it takes for agents to effectively close out a call while ensuring Dynamics captures the critical call details you need. See how Upland InGenius reduces keystrokes and automatically updates your Microsoft CRM environment to allow for deeper insights and more proactive reporting to improve your processes and your support team’s job satisfaction.
  • How to overcome the daunting experience of finding a solution partner that can provide expertise specifically for Microsoft Dynamics 365! Learn how Upland’s unique relationship with Microsoft and our partnerships with the leading telephony providers will allow your company to move to this solution with confidence.

Come learn about new and exciting ways to amplify the value of your Microsoft Dynamics 365 environment with simple point solutions that help to turbocharge agent productivity and deliver more personalized customer support.

Watch the on-demand recording today!

Marketing Sales InGenius On-demand Webinar

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Meet our panel of experts

William (Bill) Pollie

Director of Partnership & Alliances at Upland Software

Bill Pollie is a long time evangelist and speaker on the topic of transforming Customer Support. He has spent the past decade immersed in how to better deliver actionable knowledge where customers work when they need it. He has held executive roles at SAP America, RightAnswers, ComAround and at Microsoft where he was an executive sponsor of the first release of the Dynamics CRM solution. In his role at Upland Software, he leads the Global Alliance and Strategic Partner program for their Contact Center Productivity solutions. This includes providing elegant solutions that accelerate the value of the Microsoft solutions and create a remarkable customer experience.

Brent Kellogg

Partner Manager, InGenius at Upland Software

Brent Kellogg has been in the Customer Support industry for over 20 years with roles spanning sales, alliance development, and consulting. In his current role at Upland Software he’s been tasked with building the alliance program for the Contact Center Productivity division. He’s a true believer in the business value Knowledge Management and Computer Telephony Integration can bring to support ecosystems to enhance efficiency and improve customer experiences.

Ian Habinski

Senior Account Executive, InGenius at Upland Software

As a 7-year member of the Upland InGenius Team, Ian Habinski is a subject matter expert on best practices for telephony integrations in the Contact Centre. Ian is a senior member of the Upland Contact Center Productivity Suite Team and a strong advocate for leveraging digital transformation to enhance Customer Support. In his current role, Ian supports a range of North American enterprises that seek to evolve their Omni-Channel Customer Experience while fully leveraging their CRM and ITSM investments.

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