Unprecedented interaction volumes, pivots to remote and hybrid work models, and heightened customer expectations are just a few of the factors at play within customer support environments today. It’s why more and more Microsoft Dynamics 365 users are looking for new and better ways to equip their agents with the tools to successfully deliver outstanding service, build stronger customer relationships, and extend the value of their technology investments.
In this webinar, we’re diving into some of the top challenges contact centers are facing, and how Dynamics users are tackling them with heroic enthusiasm using Upland InGenius. Specifically, we’ll cover…
- How your organization can better respond to customer needs before and during an interaction. Find out how InGenius works in complete harmony with your Dynamics support and telephony environment to provide an elegant and highly-efficient flow of information to provide a remarkable customer experience.
- How to reduce the amount of manual effort it takes for agents to effectively close out a call while ensuring Dynamics captures the critical call details you need. See how Upland InGenius reduces keystrokes and automatically updates your Microsoft CRM environment to allow for deeper insights and more proactive reporting to improve your processes and your support team’s job satisfaction.
- How to overcome the daunting experience of finding a solution partner that can provide expertise specifically for Microsoft Dynamics 365! Learn how Upland’s unique relationship with Microsoft and our partnerships with the leading telephony providers will allow your company to move to this solution with confidence.
Come learn about new and exciting ways to amplify the value of your Microsoft Dynamics 365 environment with simple point solutions that help to turbocharge agent productivity and deliver more personalized customer support.
Watch the on-demand recording today!