Seamlessly integrate your existing phone system with your CRM
InGenius seamlessly connects your CRM with your telephony system
You know that linking your telephony system with your CRM will boost agent productivity and improve the customer experience. But you don’t want to lose your investment in your current telephony system.
Link your current phone and CRM
Upland InGenius computer telephony integration (CTI) software integrates popular CRM platforms and phone systems, with the ability to customize to your needs:
- CRM systems: Microsoft Dynamics, Salesforce, ServiceNow
- Telephony systems: Asterisk, Avaya, Cisco, Genesys
Using InGenius, the CRM screen pops onto the agent’s screen even before the call is picked up. Every call, chat, or case is tracked and managed in your CRM, so your agents have a 360-degree view of all customer interactions and history.
To place critical CRM insights at your agents’ fingertips, contact InGenius today!
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