{"id":4254,"date":"2023-09-12T12:28:35","date_gmt":"2023-09-12T18:28:35","guid":{"rendered":"https:\/\/uplandsoftware.com\/ingenius\/?page_id=4254"},"modified":"2024-07-29T15:59:31","modified_gmt":"2024-07-29T21:59:31","slug":"integrate-your-existing-phone-system-with-microsoft-dynamics-365","status":"publish","type":"page","link":"https:\/\/uplandsoftware.com\/ingenius\/integrate-your-existing-phone-system-with-microsoft-dynamics-365\/","title":{"rendered":"Integrate your existing phone system with Microsoft Dynamics 365"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-4263 aligncenter\" src=\"https:\/\/uplandsoftware.com\/ingenius\/wp-content\/uploads\/sites\/42\/IG-demo-page-image-v2-01-resize-300x200.png\" alt=\"\" width=\"443\" height=\"295\" srcset=\"https:\/\/uplandsoftware.com\/ingenius\/wp-content\/uploads\/sites\/42\/IG-demo-page-image-v2-01-resize-300x200.png 300w, https:\/\/uplandsoftware.com\/ingenius\/wp-content\/uploads\/sites\/42\/IG-demo-page-image-v2-01-resize.png 500w\" sizes=\"auto, (max-width: 443px) 100vw, 443px\" \/><\/p>\n<div class=\"col-md col-sm-12\">\n<div class=\"mktoText\" id=\"section1-title\">\n<p style=\"text-align: center;\"><strong>InGenius seamlessly connects Microsoft Dynamics 365 with your telephony system<\/strong><\/p>\n<\/div>\n<\/div>\n<p><span class=\"NormalTextRun SCXW116167534 BCX0\">Increase agent productivity and earn happier customers with a seamless connection between your Microsoft Dynamics 365 CRM and your Genesys, Cisco, Avaya or Asterisk<\/span>\u00a0<span class=\"NormalTextRun SCXW116167534 BCX0\">phone system.<\/span><\/p>\n<p>With Upland InGenius, you can bring call handling controls and features like <strong>screen pop, screen transfer, and click-to-dial into Microsoft Dynamics 365<\/strong> and boost the productivity of your service, sales, and ITSM teams.<\/p>\n<p><span class=\"TextRun SCXW71154331 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW71154331 BCX0\">We are proud to have partnered with Microsoft to deliver a CTI integration <\/span><span class=\"NormalTextRun SCXW71154331 BCX0\">via the<\/span> <span class=\"NormalTextRun SCXW71154331 BCX0\">Channel Integration Framework for Dynamics 365. InGenius <\/span><span class=\"NormalTextRun SCXW71154331 BCX0\">s<\/span><span class=\"NormalTextRun SCXW71154331 BCX0\">upports<\/span><span class=\"NormalTextRun SCXW71154331 BCX0\"> both single<\/span><span class=\"NormalTextRun SCXW71154331 BCX0\">&#8211;<\/span><span class=\"NormalTextRun SCXW71154331 BCX0\">session and multi-session apps<\/span> <span class=\"NormalTextRun SCXW71154331 BCX0\">including Customer Service Workspace<\/span><span class=\"NormalTextRun SCXW71154331 BCX0\">, extending the capabilities of Dynamics 365 Customer Service<\/span><span class=\"NormalTextRun SCXW71154331 BCX0\">.\u00a0<\/span><\/span><span class=\"EOP SCXW71154331 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:105,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>Our customers see an average of 50% uplift in agent call handling with InGenius. Fill out the form to schedule a quick chat to learn more.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>InGenius seamlessly connects Microsoft Dynamics 365 with your telephony system Increase agent productivity and earn happier customers with a seamless connection between your Microsoft Dynamics 365 CRM and your Genesys, Cisco, Avaya or Asterisk\u00a0phone system. With Upland InGenius, you can bring call handling controls and features like screen pop, screen transfer, and click-to-dial into Microsoft [&hellip;]<\/p>\n","protected":false},"author":194,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-demo-request.php","meta":{"_acf_changed":false,"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-4254","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Integrate your existing phone system with Microsoft Dynamics 365 - InGenius<\/title>\n<meta name=\"description\" content=\"Upland InGenius CTI integrates Microsoft Dynamics 365 CRM with your telephony system including Genesys, Cisco, Avaya and Asterisk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uplandsoftware.com\/ingenius\/integrate-your-existing-phone-system-with-microsoft-dynamics-365\/\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/uplandsoftware.com\/ingenius\/integrate-your-existing-phone-system-with-microsoft-dynamics-365\/\",\"url\":\"https:\/\/uplandsoftware.com\/ingenius\/integrate-your-existing-phone-system-with-microsoft-dynamics-365\/\",\"name\":\"Integrate your existing phone system with Microsoft Dynamics 365 - 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