{"id":4514,"date":"2024-04-04T17:50:28","date_gmt":"2024-04-04T23:50:28","guid":{"rendered":"https:\/\/uplandsoftware.com\/ingenius\/?page_id=4514"},"modified":"2024-06-25T18:35:36","modified_gmt":"2024-06-26T00:35:36","slug":"microsoft-cisco-meeting-request","status":"publish","type":"page","link":"https:\/\/uplandsoftware.com\/ingenius\/microsoft-cisco-meeting-request\/","title":{"rendered":"Microsoft Dynamics 365 and Cisco CTI Solution"},"content":{"rendered":"<p><span data-contrast=\"auto\">Increase agent productivity and earn happier customers with a seamless connection between your Microsoft Dynamics 365 CRM and your Cisco business phone system.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">With Upland InGenius, you can bring call handling controls into Microsoft and boost the productivity of your service and sales team with features like:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><strong>Screen pop\u00a0<\/strong><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><strong>Screen transfer\u00a0<\/strong><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><strong>Click-to-dial<\/strong><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><strong>Automated call logging within your Microsoft CRM environment<\/strong><\/li>\n<\/ul>\n<p>InGenius is proud to have partnered with Microsoft to deliver a CTI integration via the Channel Integration Framework for Dynamics 365. Compatible with the latest Microsoft innovations including Omnichannel, InGenius supports both single-session and multi-session apps including Customer Service Workspace, extending the capabilities of Dynamics 365 Customer Service.<\/p>\n<p><span data-contrast=\"auto\">Our customers see an average of 50% uplift in agent call handling when integrating their Dynamics 365 CRM with Cisco Call Manager, Cisco UCCX, Cisco UCCE, or Cisco PCCE. Fill out the form to schedule a quick chat to learn more.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<hr \/>\n<p><strong>Watch the video for an overview of Unified Service Desk for Microsoft Dynamics 365 with InGenius<\/strong><\/p>\n<p><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\">\n<div class=\"wistia_embed wistia_async_s9t3a0se44 dnt=1 videoFoam=true\" style=\"height:100%;position:relative;width:100%\">\n<div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/s9t3a0se44\/swatch\" style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>InGenius can also be found on the <a href=\"https:\/\/appsource.microsoft.com\/en-us\/product\/dynamics-365\/ingenius.ingenius-connector-enterprise?tab=Reviews\" target=\"_blank\" rel=\"noopener\"><strong>Microsoft AppSource<\/strong><\/a> \u2014 see our 5-star reviews!<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4528\" src=\"https:\/\/uplandsoftware.com\/ingenius\/wp-content\/uploads\/sites\/42\/ms-appsource-300x133-1.png\" alt=\"Get it from Microsoft AppSource Badge\" width=\"300\" height=\"133\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Increase agent productivity and earn happier customers with a seamless connection between your Microsoft Dynamics 365 CRM and your Cisco business phone system.\u00a0 With Upland InGenius, you can bring call handling controls into Microsoft and boost the productivity of your service and sales team with features like:\u00a0 Screen pop\u00a0 Screen transfer\u00a0 Click-to-dial Automated call logging [&hellip;]<\/p>\n","protected":false},"author":194,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-demo-request.php","meta":{"_acf_changed":false,"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-4514","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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