{"id":4521,"date":"2024-04-04T16:15:59","date_gmt":"2024-04-04T22:15:59","guid":{"rendered":"https:\/\/uplandsoftware.com\/ingenius\/?page_id=4521"},"modified":"2024-08-06T17:19:36","modified_gmt":"2024-08-06T23:19:36","slug":"salesforce-genesys-meeting-request","status":"publish","type":"page","link":"https:\/\/uplandsoftware.com\/ingenius\/salesforce-genesys-meeting-request\/","title":{"rendered":"Salesforce and Genesys CTI Solution"},"content":{"rendered":"<p><span data-contrast=\"auto\">Know who&#8217;s calling and why with a seamless connection between Salesforce and your Genesys Engage or Genesys Cloud phone system.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Combining Salesforce Omni-channel with InGenius&#8217; Open CTI or Service Cloud Voice integration brings together the phone, digital channels, and CRM data to transform your contact center, increasing agent productivity with AI-powered insights and earning happier customers. <\/span><\/p>\n<p><span data-contrast=\"auto\">Drive efficiency with features like:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><strong>Click-to-dial\u00a0<\/strong><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><strong>Screen pop\u00a0<\/strong><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><strong>Automated call logging directly in Salesforce<\/strong><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><strong>Presence synchronization ensuring agent workload capacities are respected across channels<\/strong><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">With the only support for Genesys Engage, InGenius can seamlessly support your on-premise system with Salesforce Service Cloud Voice to unlock the full potential of Einstein AI.<\/span><\/p>\n<p><span data-contrast=\"auto\">Our customers see an average of 50% uplift in agent call handling with a Salesforce-Genesys CTI solution. Fill out the form to schedule a quick chat to learn more about InGenius.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<hr \/>\n<p><strong>Watch the video for an overview of the InGenius CTI solution for Salesforce Service Cloud Voice<\/strong><\/p>\n<p><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\">\n<div class=\"wistia_embed wistia_async_0u787qrymc dnt=1 videoFoam=true\" style=\"height:100%;position:relative;width:100%\">\n<div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/0u787qrymc\/swatch\" style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr \/>\n<p>InGenius can also be found on <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N3000000B2tR3EAJ\" target=\"_blank\" rel=\"noopener\"><strong>Salesforce AppExchange<\/strong><\/a> or the <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/7b61cf5c-e851-471c-850d-f067c87d3ed0\" target=\"_blank\" rel=\"noopener\"><strong>Genesys AppFoundry Marketplace<\/strong><\/a>.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-4525\" src=\"https:\/\/uplandsoftware.com\/ingenius\/wp-content\/uploads\/sites\/42\/available-on-appexchange-badge-768x225-1-300x88.png\" alt=\"Salesforce Badge: Available on Appexchange\" width=\"300\" height=\"88\" srcset=\"https:\/\/uplandsoftware.com\/ingenius\/wp-content\/uploads\/sites\/42\/available-on-appexchange-badge-768x225-1-300x88.png 300w, https:\/\/uplandsoftware.com\/ingenius\/wp-content\/uploads\/sites\/42\/available-on-appexchange-badge-768x225-1.png 768w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Know who&#8217;s calling and why with a seamless connection between Salesforce and your Genesys Engage or Genesys Cloud phone system.\u00a0 Combining Salesforce Omni-channel with InGenius&#8217; Open CTI or Service Cloud Voice integration brings together the phone, digital channels, and CRM data to transform your contact center, increasing agent productivity with AI-powered insights and earning happier [&hellip;]<\/p>\n","protected":false},"author":194,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-demo-request.php","meta":{"_acf_changed":false,"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-4521","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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