{"id":4921,"date":"2024-10-03T14:22:07","date_gmt":"2024-10-03T20:22:07","guid":{"rendered":"https:\/\/uplandsoftware.com\/ingenius\/?page_id=4921"},"modified":"2024-10-03T14:22:07","modified_gmt":"2024-10-03T20:22:07","slug":"genesys-engage-microsoft-dynamics-365-meeting-request","status":"publish","type":"page","link":"https:\/\/uplandsoftware.com\/ingenius\/genesys-engage-microsoft-dynamics-365-meeting-request\/","title":{"rendered":"Integrate Genesys Engage with Microsoft Dynamics 365"},"content":{"rendered":"<p>Increase agent productivity and earn happier customers with a seamless connection between your Microsoft Dynamics 365 CRM and your Genesys Engage phone system.<\/p>\n<p>With Upland InGenius, you can bring call handling controls into Microsoft and boost the productivity of your service and sales team with features like:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Screen pop<\/strong><\/li>\n<li><strong>Screen transfer<\/strong><\/li>\n<li><strong>Click-to-dial<\/strong><\/li>\n<li><strong>Automated call logging within your Microsoft CRM environment<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>InGenius is proud to have partnered with Microsoft to deliver a CTI integration via the Channel Integration Framework for Dynamics 365. Compatible with the latest Microsoft innovations including Omnichannel, InGenius supports both single-session and multi-session apps including Customer Service Workspace, extending the capabilities of Dynamics 365 Customer Service.<\/p>\n<p>Our customers see an average of 50% uplift in agent call handling when integrating their Dynamics 365 CRM with Genesys Engage. Fill out the form to schedule a quick chat to learn more.<\/p>\n<p>Watch the video for an overview of Unified Service Desk for Microsoft Dynamics 365 with InGenius.<\/p>\n<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/s9t3a0se44.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script>\n<div class=\"wistia_responsive_padding\" style=\"padding: 56.25% 0 0 0; position: relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height: 100%; left: 0; position: absolute; top: 0; width: 100%;\">\n<div class=\"wistia_embed wistia_async_s9t3a0se44 seo=true videoFoam=true\" style=\"height: 100%; position: relative; width: 100%;\">\r\n<div class=\"wistia_swatch\" style=\"height: 100%; left: 0; opacity: 0; overflow: hidden; position: absolute; top: 0; transition: opacity 200ms; width: 100%;\"><img style=\"filter: blur(5px); height: 100%; object-fit: contain; width: 100%;\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/s9t3a0se44\/swatch\" alt=\"\" aria-hidden=\"true\" \/><\/div>\r\n<\/div>\n<\/div>\n<\/div>\n<hr \/>\n<p>InGenius can also be found on the <a href=\"https:\/\/appsource.microsoft.com\/en-us\/product\/dynamics-365\/ingenius.ingenius-connector-enterprise?tab=Reviews\">Microsoft AppSource<\/a> \u2014 see our 5-star reviews!<\/p>\n<p><a href=\"https:\/\/appsource.microsoft.com\/en-us\/product\/dynamics-365\/ingenius.ingenius-connector-enterprise?tab=Reviews\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/info.uplandsoftware.com\/rs\/951-EJA-050\/images\/Get it from Microsoft AppSource.png\" alt=\"genesys engage dynamics 365\" width=\"300\" height=\"88\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Deliver better service, sales, IT and HR support with InGenius CTI by connecting your D365 CRM and Genesys Engage on-premises phone system.<\/p>\n","protected":false},"author":208,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-demo-request.php","meta":{"_acf_changed":false,"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-4921","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Integrate Genesys Engage with Microsoft Dynamics 365<\/title>\n<meta name=\"description\" content=\"Deliver better service, sales, IT and HR support with InGenius CTI by connecting your D365 CRM and Genesys Engage on-premises phone system.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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