{"id":4924,"date":"2024-10-03T14:48:18","date_gmt":"2024-10-03T20:48:18","guid":{"rendered":"https:\/\/uplandsoftware.com\/ingenius\/?page_id=4924"},"modified":"2024-10-03T14:48:18","modified_gmt":"2024-10-03T20:48:18","slug":"genesys-engage-servicenow-meeting-request","status":"publish","type":"page","link":"https:\/\/uplandsoftware.com\/ingenius\/genesys-engage-servicenow-meeting-request\/","title":{"rendered":"Integrate Genesys Engage with ServiceNow"},"content":{"rendered":"<p>Bring your trusted on-premises Genesys Engage phone system into the ServiceNow Agent Experience and Agent Workspace to increase agent productivity and earn happier customers.<\/p>\n<p>With Upland InGenius, you can bring call handling controls into ServiceNow and boost the productivity of your service and ITSM teams with features like:<\/p>\n<ul>\n<li><strong>Screen pop<\/strong><\/li>\n<li><strong>Screen transfer<\/strong><\/li>\n<li><strong>Click-to-dial<\/strong><\/li>\n<li><strong>Automated call log templates<\/strong><\/li>\n<li><strong>Integrated call reporting via pre-configured ServiceNow reports<\/strong><\/li>\n<\/ul>\n<p>Our customers see an average of 50% uplift in agent call handling when integrating their CRM with Genesys Engage.<\/p>\n<p>InGenius has supported integrations with:<\/p>\n<ul>\n<li><strong>ServiceNow CSM<\/strong><\/li>\n<li><strong>ServiceNow HR Service Delivery<\/strong><\/li>\n<li><strong>ServiceNow ITSM<\/strong><\/li>\n<li><strong>Advanced Work Assignment<\/strong><\/li>\n<\/ul>\n<p>Fill out the form to schedule a quick chat to learn more.<\/p>\n<p>Watch the video to see how the InGenius CTI solution helps your contact center agents know who\u2019s calling and why.<\/p>\n<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/zhm9c6xo62.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script>\n<div class=\"wistia_responsive_padding\" style=\"padding: 56.25% 0 0 0; position: relative;\">\n<div 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