Receiving faxes

Is there a limit to the number of faxes I can receive?

No, you can receive as many faxes as you like.
Please note that your monthly subscription includes a certain number of pages you can receive at no extra cost and if you go beyond this number, a small charge applies per page.

Where do you offer inbound fax numbers?

We currently have local inbound fax numbers in a range of countries, a full list of which can be found on the Pricing page. However, sending faxes through InterFAX can be done from anywhere in the world.

Can I use my phone line’s ‘Follow Me’ feature to receive faxes

Yes, InterFAX runs on regular phone lines. You can set the “follow me” feature offered by your phone company to have all of your incoming faxes forwarded to your InterFAX number.

How do I change the email address my faxes are forwarded to?

Simply log in to your account at https://cp.interfax.net, whereby you can change all of your account settings, including the forwarding email address, your CSID identifier and many more.

Can I have faxes forwarded to more than one email address?

Yes, when you sign up for the service you enter an initial address, however after registration you can log in to your account and add as many additional addresses as you wish.

Can I keep my existing fax number?

The InterFAX service includes a distinct fax number which becomes your number to use as long as you are subscribed to the service, in certain localities we may be able to move your existing fax number to be used with InterFAX, however this is dependent on carrier and location, as well as other variables. For further information or direct queries relating to porting in fax numbers to be used with InterFAX, please contact us

We use Microsoft Exchange, can we still use InterFAX?

Yes, no matter how you receive e-mails, whether through Exchange, Eudora, Hotmail, etc, you can receive faxes with InterFAX.

How long does it to have the service up and running?

The InterFAX service is activated instantly once you complete the online registration process.

How long does it take for a fax to arrive in my email?

Once your fax has been received it takes only a few seconds before we send it. Normally it takes no more than a minute or two for your fax to arrive in your emails, however, occasionally congestion on the internet may cause your email to take a little longer to arrive.

I have a large number of incoming faxes, can InterFAX receive several faxes at once?

Yes, InterFAX can receive a large number of faxes at any time, so that under normal conditions your senders will never receive a busy signal.

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