Case Study

Texas A&M legal clinic solidifies secure transmission of student data

This busy department enabled remote staff to securely communicate sensitive student information, boosting service time and ensuring HIPAA compliance.

Overview

Many busy university departments face the challenge of accommodating the daily needs of students and staff while ensuring secure, reliable, and cost-effective communications. The legal clinic at Texas A&M was no different, and administrative staff needed a way to securely complete tasks during office closures due to the COVID-19 pandemic. The department relied on traditional methods of communication, using their department’s MFP and fax machine to send and receive student information for registrations and student records as well as client information for cases they work on in their clinic. Their current method not only relied on physical hardware that required regular maintenance and telecom infrastructure, but the information they were transmitting needed to align with data privacy standards like HIPAA to ensure that student and staff members’ personally identifiable information (PII) was secure. And they needed technology that could be accessed from anywhere by staff in the office or working remotely.

That’s where InterFAX came in. After a quick installation, the department staff had access to a secure, reliable cloud fax service that ensured business continuity. Staff members were able to accomplish their tasks from their home offices! No hardware or fax machines were needed. Now, the staff is able to work easily from their home offices with no technology speed bumps, since sending a fax online is literally as easy as logging in to send an email. In fact, process turnaround times dramatically improved for critical student services, with the added peace of mind of knowing students’ data is always secure.

Big Benefits

  • Secure, HIPAA-compliant, PCI DSS Level 1 certified communications that ensure data privacy
  • Instant access to cloud fax while working remotely
  • Increased level of customer service to students
  • Improved efficiency for busy staff
The InterFAX team was awesome to work with, and the product is really easy to set up and use. Our departmental staff is very excited to use InterFAX to complete their tasks while working from campus or home offices.

Lori Rogde
Associate Director of Experiential Education & Clinic Operations
Texas A&M University School of Law

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