Case Study

Texas A&M legal clinic solidifies secure transmission of student data

This busy department enabled remote staff to securely communicate sensitive student information, boosting service time and ensuring HIPAA compliance.

Overview

Busy staff at Texas A&M’s Legal Clinic relied on traditional methods of communication, using their department’s MFP and fax machine to send and receive student information for registrations and student records as well as client information for cases they work on in their clinic. Their current method not only relied on physical hardware that required regular maintenance and telecom infrastructure, but the information they were transmitting needed to align with data privacy standards like HIPAA to ensure that student and staff member’s personally identifiable information (PII) was secure. And they needed technology that could be accessed from anywhere by staff in the office or working remotely.

Big Benefits

  • Secure, HIPAA compliant communications that ensure data privacy
  • Instant access to cloud fax while working remotely
  • Increased level of customer service to students
  • Improved efficiency for busy staff

Download the case study

More resources

Case Study
Western Australia’s Real Estate Institute Enlists InGenius CTI to Deliver a Winning Member Experience

REIWA switches CTI providers to deliver an exceptional contact center experience for members and employees.

Read more

Case Study
UPMC Insurance Services Division launches a scalable proposal process and drives company-wide adoption.

UPMC Insurance Services builds 200+ proposals annually with Upland Software’s Qvidian product. The Proposal Development Team increased content usage 200%.

Read more

Case Study
Informatica increases its reference fulfillment rate to 95% with RO Innovation.

Informatica trusts RO Innovation to provide its sales team with references on demand. The company grew its customer success library 60% with RO Innovation.

Read more