At Upland Kapost, we are committed to delivering 100% Customer Success, defined by the value you expect and the delight you experience every day. To further your unique success goals, we offer a range of Premier Success Plans that remove the need for costly custom services and support and help build a foundation for success.
Key Premier Success Plan Benefits:
- Named Customer Success Manager (CSM)
- 24×7 dedicated support line for critical issues
- Remote consulting, configuration and training hours
- Guaranteed sandbox and pre-release environments
- Prioritized feature suggestion weighting
- Enhanced product roadmap visibility
A named Customer Success Manager works with you to understand your goals and maximize your value from Kapost. Receive invites to our quarterly Virtual User Conferences (VUCs) to increase learning and share feedback.
Receive higher priority weighting for new feature suggestions, so you can positively influence the product roadmap. Learn more about Kapost and share ideas with peers and Subject Matter Experts in our community.
Keep your Kapost instance optimized with dedicated live attendants as well as expanded support hours and faster response times for problem resolution.
Enhance your product experience with remote content operations and configuration services, guaranteed access to pre-release environments, and additional training.