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Mobile Messaging Best Practices

Mobile messaging has proven to be a highly effective and efficient means of communication. But just like any other channel, you want your mobile strategy to perform at the highest level while remaining compliant. Our mobile messaging experts have compiled their best practices to ensure you’re making the most of this valuable channel.

When you access this guide, you’ll learn:
  • How Ten Digit Long Codes (10DLC) and Short Codes differ, and which is best for your organization
  • The advantages and disadvantages of SMS vs MMS
  • How to grow your mobile list through effective opt-ins
  • The optimal frequency for text messaging your supporters
  • And much more!
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We enjoy using the solution from InGenius and all of our users find it very easy to use. We get great insights from the dashboards and panels we have built, and when we needed support it is always there. Highly recommended.

Joe Gleason

Operations Manager, Specalised Training Services Limited

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You can’t manage what you don’t measure. Average handle time, first call resolution, and Net Promoter Score are just some of the metrics effective contact centers require. You need advanced tools to help your agents and insights into your customers’ interactions to make intelligent operational decisions.

  • Reduce clicks for your agents
  • Automate call logs
  • Easily report on call data
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InGenius has helped companies reduce call handling time by 1 minute per call, increase case handling capacity by 50%, and improve Net Promoter Score by 20%

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