*This webinar is being delivered in two different time zones. Please be sure to choose the session that is most appropriate for you.*

• Tuesday, January 14, 2025 – 11:00 am AEDT (Monday, January 13 at 7:00 pm EST)
• Tuesday, January 14, 2025 – 1:00 pm EST

AI’s potential is undeniable, but navigating compliance challenges, evolving agent needs, and skyrocketing customer expectations in 2025 are obstacles every global organization is facing. The good news? Upland Panviva is here to help.

Join industry experts from IDC and Upland Panviva as we explore how a balanced human-AI approach can transform knowledge management in your contact center. Plus, get an exclusive first look at Panviva’s groundbreaking new features designed to deliver trusted, personalized, and transformative experiences.

In this dynamic session, you’ll explore the power of Smart Snippets including:

• Effortless Compliance at Scale – The power of Gen AI with the safety of human approval no matter what channel you’re in.
• Next-Generation Agent Guidance – Unlock your agents’ potential with smarter, faster tools that streamline interactions and elevate the customer experience like never before.
• Meeting Customers at Every Touchpoint – Learn best practices to harmonize AI precision and human judgment, creating scalable, customer-first knowledge strategies.

Don’t miss out—this is more than a webinar; it’s the start of a transformation. Register now and secure your front-row seat to the future of knowledge management!

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