Information Technology

Drive Transformation Through More Effective IT Management

Upland Information Technology solutions support business transformation through more disciplined IT project and resource management, more transparent IT and telecom cost control, and improved employee productivity.

IT Financial Management (ITFM)

How it helps:
Helps shared services organizations, like IT & Telecom, manage and communicate the cost, quality, and value of the services they deliver to the enterprise. Enables collaborative planning and budgeting between IT & Telecom and the lines of business they support, and enables continuous improvement initiatives that drive business transformation.

Key business value:
Through a managed services delivery model, enables a higher degree of business alignment and transparency to IT & Telecom spend through deeper cost visibility, granularity, and control. Drives higher ROI, promotes strategic investment and innovation, and generates measurable and repeatable IT & Telecom cost savings.

Primary Industries:
Large Enterprises in Banking, Finance, Healthcare, and Manufacturing

Learn more about ComSci »

Eclipse PPM
Project, Portfolio & Work Management

How it helps:
Drives project execution, management, and prioritization while improving resource utilization, communication, and collaboration among stakeholders, project managers, and team members.

Key business value:
Out-of-the-box solution that simplifies project management and collaboration while juggling resource constraints through work item management, simplified tasks, pre-set configurations and processes that can get you up-and-running quickly.

Primary Industries:
Healthcare, Education, Government, Manufacturing, Software, Business Services

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Project Portfolio Management (PPM)

How it helps:
Highly configurable top-down cloud-based PPM solution that enables business leaders and PMOs to optimize complex project portfolios, balance capacity against demand, improve financial-based decision making, and align execution of projects to strategy and objectives across large organizations. Uniquely tailored for a variety of use-cases including Lean Six Sigma, Project Management Office (PMO), New Product Development, IT Management, and M&A Management.

Key business value:
Provides visibility for executive decision-making to reduce costs and ensure on-time, on-budget delivery of a complex project portfolio across large organizations. A highly configurable, flexible, and scalable solution that adapts to any organization’s processes and nomenclature, delivering increased utilization and improved project execution across disparate functional areas.

Primary Industries:
Banking & Finance, Healthcare, Manufacturing, Government, Food & Beverage

Learn more about PowerSteering »

woman in customer service wearing a phone headset

Knowledge Management (KM) for IT Support

How it helps:
Provides a centralized cloud based knowledge hub to power your IT support needs. User-friendly templates paired with over 100,000 pre-loaded knowledge solutions enables every member of your organization to contribute to the knowledge base. Integrates seamlessly with ITSM systems like ServiceNow and BMC Remedy as well as with multiple content sources like SharePoint and FileBound.

Key business value:
Delivers the right answer to the right person at the right time, making your newest agents as productive as your best and most experienced agents and transforms the IT support web and mobile self-service experience resulting in happier, more loyal employees and team members.

Primary Industries:
IT Services, Financial Services, Education, High-Tech, Federal Government, Healthcare

Learn more about RightAnswers »

Cloud PSA for Services Organizations

Upland PSA
Professional Services Automation (PSA)

How it helps:
Gives professional services organizations and finance departments a centralized yet configurable platform to manage their core business operations including project management, resource optimization, project accounting, time and expense management, and billing and revenue recognition. Adapts easily to existing business, finance, and operations processes.

Key business value:
Deploy the right teams for the right projects and gain real-time visibility into financials and forecast at the resource, project, and department levels throughout an organization’s project portfolio. Through process automation, significantly reduce time-to-close and error rates of critical financial cycles. Increase employee utilization, company revenue and profitability, and drive higher client satisfaction through enhanced services delivery.

Primary Industries:
Business Services, Software, Healthcare, Government, Manufacturing, Staffing Services, Financial Services

Learn more about Upland PSA»