How services leaders gain confidence when complexity scales

As services organizations grow, complexity doesn’t disappear – it compounds. Leaders are expected to forecast accurately, protect margins, stay compliant, and act decisively, even when delivery data is fragmented, delayed, or unreliable.

In this fireside chat, leaders from the University of Michigan and Suncor Valuations share candid, real‑world stories of how they moved from disconnected tools to trusted operational data – and how that shift fundamentally changed leadership confidence, decision‑making, and accountability across their organizations.

This is not a product demo. It’s a leader‑to‑leader conversation about what actually changes when you stop flying blind.

Watch this session to learn:

• What services leaders consistently underestimate when modernizing operations at scale
• Why leadership confidence breaks down when data is delayed, fragmented, or debated
• How trusted, timely operational data shifts forecasting from reactive to forward‑looking
• What truly drives adoption beyond “rolling out a new system”
• How organizations scale without losing control, margins, or credibility