How University of Michigan cut administrative staffing effort by nearly 75%

How University of Michigan cut administrative staffing effort by nearly 75%

PSA Success Story

See how a leading research university optimized time and expense management to improve efficiency, accuracy, and real-time visibility at enterprise scale.

January 2026

With a large, geographically distributed workforce supporting nationwide research initiatives, the University of Michigan operates at a level of complexity few organizations face. As volume and reach increased, UMich focused on ensuring that its payroll and time-tracking processes could continue to deliver:

  • Accuracy and consistency across programs
  • Timely payroll review and approvals
  • Strong compliance with state-specific labor and travel requirements
  • Clear visibility for project and operational leaders

The goal was not change for change’s sake – it was to support scale without adding friction.

In this customer success story, you’ll learn how UMich:

  • Accelerated payroll review cycles by approximately 80%
  • Reduced administrative effort by nearly 75%
  • Decreased manual data entry errors by 80%+
  • Standardized time and expense processes across a distributed workforce
  • Delivered real-time insight while strengthening compliance and audit readiness

A real-world example of operational excellence from one of the world’s leading public research institutions.

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