PSA Success Story
See how a leading research university optimized time and expense management to improve efficiency, accuracy, and real-time visibility at enterprise scale.
January 2026
With a large, geographically distributed workforce supporting nationwide research initiatives, the University of Michigan operates at a level of complexity few organizations face. As volume and reach increased, UMich focused on ensuring that its payroll and time-tracking processes could continue to deliver:
- Accuracy and consistency across programs
- Timely payroll review and approvals
- Strong compliance with state-specific labor and travel requirements
- Clear visibility for project and operational leaders
The goal was not change for change’s sake – it was to support scale without adding friction.
In this customer success story, you’ll learn how UMich:
- Accelerated payroll review cycles by approximately 80%
- Reduced administrative effort by nearly 75%
- Decreased manual data entry errors by 80%+
- Standardized time and expense processes across a distributed workforce
- Delivered real-time insight while strengthening compliance and audit readiness
A real-world example of operational excellence from one of the world’s leading public research institutions.