Join Upland PSA’s first PSA Leaders Forum!

Session Overview

AI is rapidly redefining what customers expect from professional services — faster time‑to‑value, clearer outcomes, and stronger proof of ROI. But AI doesn’t just raise the bar; it also exposes gaps in delivery models, operating rhythms, and how value is measured.

In this moderated panel discussion, leaders across service delivery and product/platform unpack how AI is accelerating customer expectations, changing how work gets done, and pushing services organizations to shift from delivery‑centric execution to outcome‑led delivery.

You’ll hear where AI is already removing friction, why many initiatives stall after pilots, and what it takes to operationalize AI in ways that improve predictability, strengthen trust, and demonstrate measurable value — without disrupting delivery.

Whether you lead Professional Services, Customer Success, Support, RevOps, or Operations, this session will help you understand the new table stakes and how to evolve your operating model to meet them.

What you’ll learn

• Identify the new “table stakes” customers expect as AI becomes commonplace — including speed, clarity, predictability, and proof of value
• Understand where AI changes service work the most, from reducing administrative friction to enabling cross‑functional workflows across Professional Services, Support, and Customer Success
• Learn why many AI initiatives stall after pilots and what frontline teams actually need to scale adoption
• Explore practical operating model shifts that balance delivery continuity while modernizing workflows and decision‑making
• Gain clarity on which outcome metrics resonate with executives, and how to communicate value in renewal, expansion, and executive conversations