Rant & Rave Third-Party Subprocessors

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Organization Name	Location	Purpose	Description of Service
Amazon Web Services	Ireland United States	Hosted Infrastructure	Amazon Web Services (AWS) is the hosting provider utilized by Upland for infrastructure and applications.
Instiller	United Kingdom	Email platform	Instiller is an email platform used within the platform.
MailGun	Germany	Email platform	MailGun is an email platform used within the Rant & Rave product. It is used to send and receive emails from customers. Email address of the customer is the only mandatory piece of personal data that would be processed through their system.
Infobip	Germany	Telecommunications	Infobip is utilized within the platform as a telecommunications provider for sending SMS messages to customers.
Alchemer	Germany United States	Web-Based Surveying	Alchemer provides web survey template creation and web-based feedback collection capabilities.
Twilio	United States	Voice platform	Twilio is used for voice broadcast, IVR, and voice recording within the platform.
EngageHub	United Kingdom	Telecommunications	EngageHub is utilized within the platform as a telecommunications provider for sending SMS messages to customers.