Rant & Rave Third-Party Subprocessors

Organization Name

Location

Purpose

Description of Service

Amazon Web Services Ireland Hosted Infrastructure Amazon Web Services (AWS) is the hosting provider utilized by Upland for infrastructure and applications.
EasyNet United Kingdom Colocation and Hosted Infrastructure EasyNet provides the physical space, power, and internet connectivity that supports infrastructure and operations.
FlairsTech Poland Customer Support Services FlairsTech is the customer support services provider, providing tier 1 support to customers.
Instiller United Kingdom Email  platform Instiller is an email platform used within the platform.
MailGun Germany Email  platform MailGun is an email platform used within the Rant & Rave product. It is used to send and receive emails from customers. Email address of the customer is the only mandatory piece of personal data that would be processed through their system.
O2/Telefonica United Kingdom Telecommunications O2 is utilized within the Rant and Rave product for sending SMS messages to customers. Telephone number of the customer is the only mandatory piece of personal data that would be processed through the system.
Open Market United Kingdom Telecommunications Open Market is utilized within the platform as a telecommunications provider for sending SMS messages to customers.
SAP United Kingdom Telecommunications SAP is utilized within the platform as a telecommunications provider for sending SMS messages to customers.
Survey Gizmo Germany Web-Based Surveying Survey Gizmo provides web survey template creation and web based feedback collection capabilities.
SwiftNet United Kingdom Voice Platform SwiftNet is used for voice broadcast within the platform.
Twilio United States Voice platform Twilio is used for voice broadcast, IVR, and voice recording within the platform.
Vodafone United Kingdom Telecommunications provider Vodafone is utilized within the platform as a telecommunications provider for sending SMS messages to customers.
Vox Sciences United Kingdom Transcription platform Vox Sciences is used within the platform for transcription of voice to text.
Content Guru United Kingdom Voice Platform Content Guru is used for voice recording within the platform.
EngageHub United Kingdom Telecommunications EngageHub is utilized within the platform as a telecommunications provider for sending SMS messages to customers.