Rant & Rave Third-Party Subprocessors

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Organization Name

Location

Purpose

Description of Service

Amazon Web Services Ireland
United States
Hosted Infrastructure Amazon Web Services (AWS) is the hosting provider utilized by Upland for infrastructure and applications.
Appcues United States Product Support Appcues provides product-based benefits to enhance customer communication, resources, and tools for new and existing customers.
Instiller United Kingdom Email platform Instiller is an email platform used within the platform.
MailGun Germany Email platform MailGun is an email platform used within the Rant & Rave product. It is used to send and receive emails from customers. Email address of the customer is the only mandatory piece of personal data that would be processed through their system.
Infobip Germany Telecommunications Infobip is utilized within the platform as a telecommunications provider for sending SMS messages to customers.
Alchemer Germany
United States
Web-Based Surveying Alchemer provides web survey template creation and web-based feedback collection capabilities.
Twilio United States Voice platform Twilio is used for voice broadcast, IVR, and voice recording within the platform.
EngageHub United Kingdom Telecommunications EngageHub is utilized within the platform as a telecommunications provider for sending SMS messages to customers.