Data Visualization

There’s so much to discover

Discover is our data visualization and analytics tool, designed to help you see the bigger picture and put control back into your hands. By using Discover to view data and customer feedback side by side, you can explore trends and create bespoke reports to surface the insights that matter most to your business.

 

What’s trending

Discover allows you to look further than the numbers… let’s get really geeky with it. By combining multiple data sets, you can explore associations across a number of variables — allowing you to understand the cause-and-effect relationships that influence your customer’s experience.

By identifying emerging trends and correlations, you can get the full behind-the-scenes picture.

Put your customers at heart

There’s nothing more powerful than the authentic words of your customers. By using this, and true emotion, as the basis to drive data-based decisions, you can be sure that you’re giving your customers what they need and ensuring that they are always at the heart of what you do.

In turn, you’ll create loyal customers and true Raving advocates.

Self-serve in style

Surface the insights that matter most using the self-serve capabilities of our Discover Module. This will allow you to interrogate your customer feedback data your way and drive insight into the areas that matter most within your business, at any given time.

The beauty of self-serve is that the power is truly in your hands, so this is the opportunity to hold the microphone up to your customers to drive real change.

Drive the right action

When data is king, it’s important to translate your customer sentiment into quantifiable results. You want to know that the decisions and choices you make are all justified by your customer feedback.

Therefore, don’t simply rely on intuition to drive changes — prove their importance and drive the right action both for your business and your customers.

Want to find out more?

Our Ravers are always on hand to help! Click the button below to leave us your details, and we’ll get back to you as soon as possible.

Find out more

What’s in it for you?

  • Make customer-centric decisions

    There’s nothing more powerful than the actual words of your customers. By using this as the basis to drive data-based decisions, you can be sure to give your customers what they need — creating loyal customers and advocates of your business.

  • Surface the insights that matter most

    The self-serve capabilities of our Discover module allow you to interrogate your customer feedback data your way, and drive insight into the areas that matter most within your business, at any given time.

  • Drive the right action

    When data is king, it’s important to translate your customer’s sentiment into quantifiable results. Don’t just rely on intuition to drive changes — prove their importance and make them happen.

  • Identify emerging trends and correlations

    By combining multiple data sets, you can explore associations across a number of variables — allowing you to understand the cause-and-effect relationships that influence your customer’s experience.

  • Respond immediately to business change

    Because our Discover module equips you with all the tools you need to quickly generate insight, you can measure the impact of any business changes as and when they happen.

  • Invest wisely

    Prioritize improvements that’ll have the greatest impact on your customers satisfaction, and deliver the greatest return on investments.

Take a look at how we can rock your world

Additional Resources

View all »

eBook

The Big Book Of Ravers

In The Big Book Of Ravers we've collated 16 CX stories from...

Blog

5 CX Mistakes You Need to Avoid Making at All Costs

Implementing a successful Voice of the Customer program isn't easy, it requires...

Blog

Are Customer Service Chatbots The Natural Next Step For Engagement?

AI is technology that will really give a helping hand to customer...