The Rant & Rave Platform
We haven’t reinvented the wheel, we’ve simply thought about the most natural ways to communicate with, understand, and respond to your customers. The Rant & Rave Platform lets you reach out proactively, hear them in real time, understand them intelligently, digest the information easily, and act on it authentically. It really can be as simple (and effective) as that.
Engage lets you reach out to your customers with the information they need before they have to ask for it, whether that’s an appointment reminder, delivery notification, or important update. But it doesn’t stop there. Once you’ve taken action on the feedback they’ve shared, you can close the loop and let them know, then engage them further with targeted marketing campaigns.
There’s nothing more powerful than your customers’ own words to paint you a picture of their experience, so allow them to share theirs through whichever channel best suits them. Capture feedback in the moment to harness real emotion, and make it easy to share, so that you hear from everyone.
Our Sentiment Engine understands the words your customers share in real time so you don’t have to. Things aren’t always as simple as “good” or “bad”, so it identifies exactly what they’re talking about and just how they feel about it, no matter how many different things they choose to tell you in one go.
Customer feedback data presented in the right way can make all the difference when it comes to making informed and customer-centric business change. That’s why we ensure our customized dashboards are integrated into your existing systems and can be easily tailored to your exact needs.
Capturing customer feedback and then failing to take action on it is worse than not asking at all, and though problems are inevitable, when they’re addressed in the right way you can turn Ranters into lifelong advocates. So, we’re all about making it easy to take action.