Capture and understand customer and employee sentiment in real time
The Rant & Rave Platform is designed to help you manage and measure your customers’ and employees’ experience through their journey.
Whether it’s an appointment, a delivery, or a notification, setting and managing expectations and giving customers the information they need before they have to ask for it is one of the simplest ways of increasing satisfaction and improving business efficiency.
Ask them your way
Feedback doesn’t fit neatly into tick boxes, and feedback requests should feel like a natural extension of your customer journey. With our self-service capabilities, you can ensure customers always have a way of letting you know how they feel, in a way that reflects your brand.
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Understand in real time
The Rant & Rave Sentiment Engine is designed to allow customers to express themselves in their own words. Natural Language Processing extracts the insight from every comment and highlights in real time the action you need to take.
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Engage Your Frontline
Your employees on the frontline can make or break your customer experience. Our Frontline Engagement solution is designed to gamify the feedback process, empowering your employees and letting the voice of the customer become their coach.
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View it all in one place
The Rant & Rave Dashboard lets you view all of your feedback in one place. Customizable data analysis, visualizations, and tools allow you to better understand your data and most importantly of all, take action on it!
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Add it to Salesforce
Rant & Rave for Salesforce integrates your feedback data into Salesforce — so you can take action and make decisions in real time, so you can take care of the details, close the loop, and deliver an exceptional customer experience.
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Discover more
Reports, spreadsheets, data analysis, and graphs — let’s face it, the business world is full of them and it can be a challenge to make sense of it all. Discover helps you to see the bigger picture through bespoke reports and data visualization.
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Real-time recovery
There’s nothing worse than asking for customer feedback and then failing to act on it. Recover helps you to identify the most pressing issues that you need to address and to close the loop with the customer, letting them know you’re listening.
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