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Focusing On The Right Metric: How To Build & Measure Customer Value

How can we prove the value of a customer-centric strategy before we’ve...
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Using Positive Engagement To Build An Advocate Army

The message here is that word gets around. Every customer dependent business...
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How Employee Engagement Impacts the Bottom Line

Alignment between customer and employee engagement is imperative if customer experience is...
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Insights into AI: The Virtual Agent at its Best

VA’s or chatbots make contact more convenient than ever before and with...
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5 Tips to Build Customer-Centricity Through Your Employees

Your employees can actually help you to become more customer-centric. You just...
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GDPR: The Good, The Bad, And The Ugly for CX

We decided to put this article together to help address any questions...
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What is Company Culture and How to Reinvent Yours

Shaping a culture which essentially becomes your business’ unique identifier, arguably more...
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Using Journey Mapping to Understand and Measure Employee Engagement

Fewer than half of employees would recommend their employer to a friend...
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