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Say, You Want a Raveolution?

A hero, a quest, a spectacular finale that gets the audience cheering on their feet… we all know the power of a good story. In the world of CX, stories are everywhere – whether that’s the customer’s journey, the brand narrative, or even tales from your frontline heroes.

That’s why Customer Engagement Raveolution 2018 was dedicated to this very topic, bringing together 500 CX leaders for a day of thought leadership and CX inspiration. So, want to find out exactly what happened? Well, get your popcorn at the ready and settle in…

A long time ago, in a cinema just south of the river…

Energising, inspiring and thought provoking’. ‘Genuinely engaging’. ‘Made me cry’. Nope, these aren’t reviews of the latest Palme d’Or winner – they’re just a snapshot of the Raving reviews we received about Raveolution 2017. We’re feedback driven people (no surprises there!), so we’re always thrilled when our events go down well with CX professionals across a range of industries.

We’re proud to say that Raveolution 2018 this year was bigger and better. On the 8th November, we took over Cineworld and their Sky Superscreen at the O2 Arena (an epic storytelling setting if ever there was one) for an event like no other. In fact, it’s one of most important film-going destinations in Europe, having played host to the annual Sundance Film Festival.

And the nominees are…

We believe that stories need great performers to bring them to life, so we lined up some Oscar-worthy superstars of the CX world to grace the Raveolution stage. This year we were joined by:

  • John Patterson, Vice President of Customer Experience, Sage
  • Suzie Higgs, Head of Customer Service, Cineworld
  • Simon Kelly, Director of Logistics, Next
  • Sam Fuller, Head of Customer Service, UK Power Networks
  • Nigel Shanahan, Founder, Make Good Grow

They presented their CX success stories with plenty of handy tips and advice along the way. For example, UK Power Networks talked about how they’ve ramped up their customer service offering by implementing a recovery loop, meaning their resolution team now contact everybody who gives a CSat score of 8 or less. By sharing their story, it allows us to learn how they’ve put the customer front and centre of their organisation, setting an example of how brands can go the extra mile to deliver great experiences.

Got you hooked? We’ll be sharing the on-demand content very soon, all of which contains unmissable advice about how to elevate bog-standard CX to the realms of the extraordinary. Best of all, Raveolution 2018 also marked the return of The Ravees, our annual customer awards. Move over, BAFTAs – powerful storytelling deserves to be celebrated in style, so take a look at our on-demand highlights to see who our award winners were. Don’t worry, we didn’t accidentally award the prize for ‘Most Disruptive CX Programme’ to La La Land…

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