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eBook

How to Build and Successfully Manage a Recovery Loop

Tips and tricks to help turn your Ranters into Ravers


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eBook

6 Ways to Shake Up Experiences in 2019

Our latest eBook identifies the 6 key areas that CX professionals need...
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eBook

The Big Book Of Ravers

In The Big Book Of Ravers we've collated 16 CX stories from...
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eBook

The Anatomy of a Great Customer Experience

Learn more about the mismatch between companies and customers.


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eBook

The Ultimate Trio Of Contact Centre Triumphs

See success stories from some of the brands that have got it...
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eBook

The Essential Guide to Emotional Engagement

Emotion is the subject everyone is talking about.


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eBook

From Employee Engagement to Customer Empowerment

Employee engagement and customer engagement are different, right?


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eBook

Return on Investment for Voice of the Customer

We all know how important satisfied customers seem to companies, but are...
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