eBook

The Ultimate Trio Of Contact Centre Triumphs

See success stories from some of the brands that have got it right.

Three success stories you need to know

Your Contact Centre is the first point of call whenever your customers need to reach you – they receive praise, complaints and queries on a daily basis, so can be the biggest source of customer insight when it comes identifying areas in need of improvement.

So why aren’t all Contact Centres taking advantage of this?

While many brands are still using outdated metrics to analyse the performance of their Contact Centre, some have completely transformed their operations, simply by taking advantage of the vast amount of intelligence available to them, and using it to improve their Customer Experience.

Download our Top Trio of Contact Centre Triumphs to see success stories from some of the brands that have got it right – West Bromwich Building Society, Atos and Affinity Water.

“Affinity Water chose Rant & Rave as the supplier for our text messaging feedback system based on their innovative products and services, non-pushy approach, and value for money.”

– Morag Kent, Voice of the Customer Manager, Affinity Water