Resources

or

Webinar

How To Future-Proof Your CX Strategy

Join us as we discuss the main challenges within the CX industry...
Read More »

Webinar

The Power of People

Join us as we discuss the link between your culture, your people...
Read More »

Case Study

Kindertons Group

The Kindertons Group wanted to protect its brand reputation. Although it had...
Read More »

Case Study

UK Power Networks

On their mission to become truly customer-centric, UK Power Networks implemented the...
Read More »

Case Study

HomeServe

After receiving a record-breaking fine, HomeServe, one of the UK’s leading home...
Read More »

Case Study

Thames Water

After realizing that in-depth telephone surveys weren’t giving them the insight they...
Read More »

Case Study

Affinity Water

In response to Ofwat’s introduction of the Service Incentive Mechanism, Affinity Water...
Read More »

Case Study

United Utilities

To drive its culture of customer-centricity and predict the Service Incentive Mechanism...
Read More »

Case Study

Speedy Hire

At an Upland Rant & Rave program review, Speedy Services was presented...
Read More »

View More